Guest Services Call Center Agent

Baccarat New York, L.L.C.; New York (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

Starwood Hotels is seeking a friendly Call Center / PBX Agent to join our team in New York. You will handle hotel calls, route inquiries, and communicate important details to guests and staff to ensure smooth operations.

The role emphasizes guest service, organization, and a proactive mindset, with a minimum of 1 year in similar work. A second language is a plus and flexibility for a 24-hour schedule is required.

Qualifications

• Passion for providing superior service, organization and details with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Field hotel calls, direct them appropriately, and communicate critical information to guests and staff as needed.
• Provide on-the-spot solutions to guest inquiries and issues.
• Support arrival and departure processes, including transfers and luggage storage when necessary.

Skills

Customer service

Team player

Attention to detail

Multi-tasking

Flexible hours

Second language bonus

Tools

PBX system

Call center software

Job description

Starwood Hotels is seeking a friendly Call Center / PBX Agent to join our team in New York. You will handle hotel calls, route inquiries, and communicate important details to guests and staff to ensure smooth operations.

The role emphasizes guest service, organization, and a proactive mindset, with a minimum of 1 year in similar work. A second language is a plus and flexibility for a 24-hour schedule is required.