Hotel GM: Lead Operations, Guest Experience & Growth

LBA Hospitality; Orlando (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Quarterly bonus program

Insurance

Paid time off (PTO and holidays)

401k with Employer Match

DailyPay option

Job summary

LBA Hospitality in Orlando is seeking a General Manager to provide overall leadership for hotel operations, including Front Office, Housekeeping, Maintenance, and Food & Beverage. This role is responsible for delivering exceptional guest experiences, developing associates, achieving financial goals, and upholding company and brand standards.

The GM will recruit and develop hotel teams, ensure staffing and safety, manage budgets and payroll, monitor performance, and sustain positive guest and

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of hotel management experience, including budget responsibility.
• 5+ years of experience supervising 15 or more associates.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, financial analysis, and organizational skills.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Must meet company security clearance requirements.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain appropriate staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and operational controls.
• Monitor hotel performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with company policies, brand standards, government regulations, and safety requirements.
• Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance.
• Ensure equipment and property maintenance issues are addressed promptly.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative functions.
• Resolve escalated guest concerns professionally.
• Maintain positive community and business relationships.
• Perform other duties as assigned.

Skills

Leadership

Financial analysis

Organizational skills

Proficiency with Microsoft Office

Security clearance requirements

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

LBA Hospitality in Orlando is seeking a General Manager to provide overall leadership for hotel operations, including Front Office, Housekeeping, Maintenance, and Food & Beverage. This role is responsible for delivering exceptional guest experiences, developing associates, achieving financial goals, and upholding company and brand standards.

The GM will recruit and develop hotel teams, ensure staffing and safety, manage budgets and payroll, monitor performance, and sustain positive guest and