Hotel GM: Lead Guest Experience & Profitability

Homewood Suites - Agoura Hills; Malibu Junction (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Performance bonus

Benefits

Autonomy

Job summary

Homewood Suites - Agoura Hills in Malibu Junction, CA is seeking an experienced Hotel General Manager to lead daily operations with a hands-on, people-first approach. You’ll own the guest experience, drive revenue, and ensure brand standards are met.

You’ll coach department leaders, manage the budget and forecasts, partner with Sales and Revenue teams, and be visible on the floor. The role demands calm under pressure and a passion for hospitality.

Qualifications

• Proven experience as a Hotel General Manager or similar role.
• Deep understanding of hotel operations and financial performance.
• Leadership style that builds trust, accountability, and pride.
• Calm under pressure and decisive when it counts.

Responsibilities

• Lead daily hotel operations with a hands-on, people-first approach.
• Drive guest satisfaction, reputation scores, and repeat business.
• Own the P&L, budgets, forecasts, and profitability strategy.
• Build, coach, and inspire department leaders and frontline teams.
• Ensure brand standards, SOPs, and safety compliance are met.
• Partner with Sales, Revenue, and Corporate teams to drive performance.
• Be visible—on the floor, with guests, and with your team.

Skills

Hotel operations

P&L management

Leadership

Guest experience

Job description

Homewood Suites - Agoura Hills in Malibu Junction, CA is seeking an experienced Hotel General Manager to lead daily operations with a hands-on, people-first approach. You’ll own the guest experience, drive revenue, and ensure brand standards are met.

You’ll coach department leaders, manage the budget and forecasts, partner with Sales and Revenue teams, and be visible on the floor. The role demands calm under pressure and a passion for hospitality.