Hotel GM: Lead Guest Experience & Growth

Hotel Equities; Spartanburg (SC); On-site; USD 135,000 - 145,000; Full time

Benefits offered by this job

Performance Bonus

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Cell Phone Allowance

Employee Assistance Program

Career Growth Opportunities & LEAD

Job summary

Four Points Spartanburg, proudly operated by Hotel Equities, seeks a General Manager to lead the property’s operations and guest experiences. This award-winning Marriott hotel features 213 guest rooms, 3,500 square feet of flexible meeting space, and Oak 1831 Restaurant, delivering exceptional dining experiences under strong culinary leadership.

The GM will direct associates, optimize revenue and labor, and uphold brand standards while driving growth and customer satisfaction.

Qualifications

• Leadership experience in hotel operations or equivalent
• Ability to analyze information and make sound operational decisions
• Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

• Provide strategic leadership for hotel operations, ensuring exceptional guest experiences and operational excellence.
• Drive financial performance by supporting revenue, profitability, labor, and market-share objectives.
• Provide leadership and direction for assigned hotel operations and associates.
• Set clear expectations and monitor performance, productivity, and service standards.
• Coach, train, develop, and recognize associates to support engagement and retention.
• Monitor operational and financial performance and take appropriate action to achieve goals.
• Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
• Respond effectively to guest concerns and support a consistent service-recovery culture.
• Manage schedules, staffing, supplies, and departmental resources as appropriate.
• Review reports, trends, and key performance information to support sound decisions.
• Communicate effectively with hotel leadership and other departments.
• Support recruitment, onboarding, performance management, and succession planning as appropriate.
• Perform other duties as assigned.

Skills

Leadership

Strategic thinking

Operational excellence

Communication

Problem-solving

Team development

Education

Bachelor's degree preferred

Tools

PMS

Microsoft Office

Hotel reporting systems

Job description

Four Points Spartanburg, proudly operated by Hotel Equities, seeks a General Manager to lead the property’s operations and guest experiences. This award-winning Marriott hotel features 213 guest rooms, 3,500 square feet of flexible meeting space, and Oak 1831 Restaurant, delivering exceptional dining experiences under strong culinary leadership.

The GM will direct associates, optimize revenue and labor, and uphold brand standards while driving growth and customer satisfaction.