Hotel General Manager — Lead Teams, Drive Guest Delight

Concord Hospitality Enterprises; Wilmington (NC); On-site; USD 116,000 - 131,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Training & development

Job summary

Concord Hospitality seeks an experienced General Manager to lead a hotel team and ensure exceptional operations. You will hire, motivate, and guide management while serving as the key liaison between the hotel brand, owners, and Concord.

You will drive guest satisfaction, manage budgets, oversee brand standards, and build a Great Place to Work for all, delivering results with integrity and professionalism.

Qualifications

• Proven experience as a General Manager in select service hotel operations.
• Strong sales and networking skills with a track record of driving financial results.
• Excellent leadership abilities, including hiring, mentoring, and team motivation.
• Organized, detail-oriented, and results-driven.

Responsibilities

• Hire, mentor, and lead a passionate team aligned with company values.
• Oversee hotel operations, ensuring brand standards and training are met.
• Manage budgets, supplies, and deadlines to achieve financial targets.
• Represent the hotel in networking with city officials and community stakeholders.
• Drive guest satisfaction scores (GSS) through effective leadership and service excellence.
• Foster a positive work environment that rewards and recognizes team achievements.

Job description

Concord Hospitality seeks an experienced General Manager to lead a hotel team and ensure exceptional operations. You will hire, motivate, and guide management while serving as the key liaison between the hotel brand, owners, and Concord.

You will drive guest satisfaction, manage budgets, oversee brand standards, and build a Great Place to Work for all, delivering results with integrity and professionalism.