Hotel General Manager: Lead Strategy, Service & Revenue

Omni Hotels & Resorts; New Haven (CT); On-site; USD 140,000 - 230,000; Full time

Job summary

The Omni New Haven at Yale, a 306-room luxury hotel steps from Yale University, is seeking a General Manager to lead the property's strategic operations and guest and associate satisfaction. As a primary business leader, you will drive financial performance, revenue generation, HR, sales and brand initiatives, and build key relationships to grow market share.

The GM collaborates with Homeowners Associations and Global Sales Offices, mentoring a leadership team and ensuring delivery of

Qualifications

• 2 years minimum experience as a General Manager in a Four-Diamond Hotel preferred
• Previous experience in a similar environment and type of hotel preferable
• Previous experience with labor relations/managing in a union environment preferred
• Strong leadership skills
• Excellent communications skills
• Able to motivate team to provide best-in-class customer service
• 10+ years of P&L responsibilities
• Education preferred

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are being budgeted and deployed effectively and within the program.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an “open door” policy.
• Communicates a clear and consistent message regarding service/guest experience goals to produce desired results.
• Fosters associate engagement to providing excellent service.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Works collaboratively with various Homeowners Associations and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the resort
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
• Participates directly in risk management issues and prevention including legal and workers compensation
• Ensures accurate revenue, expense and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
• Participates in associate relations to facilitate retention and acquisition.

Skills

Leadership

Communication

Team motivation

P&L management

Job description

The Omni New Haven at Yale, a 306-room luxury hotel steps from Yale University, is seeking a General Manager to lead the property's strategic operations and guest and associate satisfaction. As a primary business leader, you will drive financial performance, revenue generation, HR, sales and brand initiatives, and build key relationships to grow market share.

The GM collaborates with Homeowners Associations and Global Sales Offices, mentoring a leadership team and ensuring delivery of