Hotel GM: Lead Teams & Elevate Guest Experience

Courtyard New Haven at Yale; New Haven (CT); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision, Life & Vol +

TEAM & Travel Discounts

Vacation, Wellness & Holiday Pay

Performance-based bonus

Job summary

Courtyard New Haven at Yale in New Haven, CT, seeks an experienced General Manager to lead all hotel operations and foster a culture of service excellence and accountability. You’ll shape the guest experience, develop top talent, and drive ongoing success for the property.

You will inspire, mentor, and manage department leaders while partnering with Sales, Revenue Management, and Marketing to optimize occupancy and profitability, ensuring adherence to brand standards and regulatory requirements.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Demonstrated experience leading hotel operations and managing P&L
• Proven ability to develop and motivate high-performing teams
• Strong guest-service mindset and hospitality operations knowledge
• Excellent communication and relationship-building skills
• Ability to manage multiple departments in a fast-paced environment

Responsibilities

• Provide strategic leadership for all hotel departments, ensuring operational excellence and an exceptional guest experience
• Drive financial performance by achieving revenue, profitability, and expense-management goals
• Lead, mentor, and develop department leaders while fostering a positive, inclusive, and high-performing culture
• Ensure exceptional guest satisfaction by maintaining brand and service standards and proactively addressing guest feedback
• Partner with Sales, Revenue Management, and Marketing to maximize occupancy, ADR, and RevPAR
• Monitor key performance metrics and implement strategies to improve operational efficiency and financial results
• Champion employee engagement, recognition, retention, and professional development
• Ensure compliance with company policies, brand standards, and federal, state, and local regulations
• Build strong relationships with ownership, community partners, vendors, and local organizations
• Promote a culture of safety, service excellence, and continuous improvement throughout the property

Skills

Hotel operations

Financial management

Team leadership

Guest service

Strategic planning

Communication

Education

Bachelor's degree in Hospitality Management or Business Admin

Tools

PMS / hotel software

Job description

Courtyard New Haven at Yale in New Haven, CT, seeks an experienced General Manager to lead all hotel operations and foster a culture of service excellence and accountability. You’ll shape the guest experience, develop top talent, and drive ongoing success for the property.

You will inspire, mentor, and manage department leaders while partnering with Sales, Revenue Management, and Marketing to optimize occupancy and profitability, ensuring adherence to brand standards and regulatory requirements.