Hotel General Manager - Lead Revenue & Guest Experience

Stonebridge Companies; Denver (CO); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness program

Tuition assistance

Travel perks

Job summary

Stonebridge Companies seeks a General Manager for Spark by Hilton DIA in Denver to lead hotel operations, drive revenue, and ensure guest satisfaction. You will collaborate with sales, front desk, and F&B teams, manage budgeting, and monitor financial performance to meet company standards.

The role requires a Bachelor's in Hotel/Restaurant Management or related field, 3–5 years GM experience, strong knowledge of revenue management systems, and proven leadership.

Qualifications

• Bachelor’s degree in Hotel/Restaurant Management, Business, or related field.
• 3–5 years experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office.
• Excellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.
• Strong problem-solving and decision-making abilities to address operational challenges.
• Ability to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.
• Organizational skills to manage multiple tasks and oversee all hotel departments.

Responsibilities

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Use franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.
• Assist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.
• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Train staff on guest service procedures and directly handle difficult guest service issues.
• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.
• Recruit, select, and train staff to meet guest service and revenue goals.
• Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.
• Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.

Skills

Revenue management

Budgeting

Leadership

Operations

Guest service

Staff development

Education

Bachelor’s degree in Hotel/Restaurant Management or related field

Tools

MARSHA

OnQ

Opera

IHOTELIER

Microsoft Office

Job description

Stonebridge Companies seeks a General Manager for Spark by Hilton DIA in Denver to lead hotel operations, drive revenue, and ensure guest satisfaction. You will collaborate with sales, front desk, and F&B teams, manage budgeting, and monitor financial performance to meet company standards.

The role requires a Bachelor's in Hotel/Restaurant Management or related field, 3–5 years GM experience, strong knowledge of revenue management systems, and proven leadership.