Hotel General Manager: Lead Ops, Guest Experience & Growth

Kickstart Management Inc; Shelbyville (KY); On-site; USD 60,000 - 65,000; Full time

Job summary

Kickstart Management Inc. in Shelbyville, KY, seeks an experienced Hotel General Manager to lead daily operations, develop a high-performing team, and drive overall property success.

You will oversee front desk, housekeeping, breakfast, and maintenance, manage budgets, and work to increase occupancy and revenue while ensuring guest satisfaction and brand compliance. A hands-on leader with strong communication and problem-solving skills is essential; a high school diploma is required, with a

Qualifications

• Experience as Hotel General Manager or Assistant GM strongly preferred.
• Strong leadership and accountability to develop and hold a team.
• Understanding of hotel financials, budgeting, labor management, and revenue performance.
• Excellent communication, organization, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent; a bachelor's degree is preferred.

Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, breakfast service, and maintenance.
• Recruit, train, coach, and develop team members while fostering a positive, accountable work environment.
• Manage budgets, control expenses, monitor occupancy, and identify opportunities to increase revenue and profitability.
• Ensure excellent guest satisfaction and resolve guest concerns professionally.
• Maintain brand standards, cleanliness, safety, and quality assurance requirements.
• Build local business relationships and implement strategies to grow occupancy and revenue.

Skills

Leadership

Budgeting

Revenue management

Communication

Problem solving

Team development

Flexibility

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Kickstart Management Inc. in Shelbyville, KY, seeks an experienced Hotel General Manager to lead daily operations, develop a high-performing team, and drive overall property success.

You will oversee front desk, housekeeping, breakfast, and maintenance, manage budgets, and work to increase occupancy and revenue while ensuring guest satisfaction and brand compliance. A hands-on leader with strong communication and problem-solving skills is essential; a high school diploma is required, with a