Hotel General Manager: Lead Ops, Growth & Guest Experience

InTown Suites; Morrow (GA); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision, life and disa­

401k with company match

3 weeks of PTO

Sundays off

Weekly payroll

Career growth opportunities

Training programs

Résumé du poste

InTown Suites is seeking a General Manager to oversee daily property operations and drive financial performance at a local destination. You will manage guest services, staff development, and office functions while upholding corporate standards for safety and quality.

The ideal candidate has strong leadership, financial acumen, and a proven ability to optimize revenue, control costs, and maintain a guest-focused environment. This role requires flexible hours and market-savvy decision making.

Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand and interpret information found in a variety of reports and other internal hotel information.
• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments.
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations.
• Ability to organize oneself, one’s work and the efforts of others.
• Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.

Responsabilités

• Recruit, interview and hire all property staff.
• Training, development and support of property staff.
• Responsible for office operations, including checking-in and checking out guests, control of all money, and bookkeeping and payroll functions.
• Ensure and provide excellent guest service.
• Develop expertise on computer operating system.
• Identify and manage repair and maintenance issues.
• Identify capital expenditure needs.
• Assist with completion of capital expenditure projects.
• Identify and follow up on life/safety issues and inspection issues.
• Notify Supervisor of any guest concerns.
• Maximize financial performance through revenue management and pricing recommendations.
• Meet budgets through P&L analysis and effective cost and inventory control.
• Assists in preparation of annual budgets.
• Monitor competitors for their market.
• Drive sales through local marketing.
• Develop and maintain positive relationships will all local governmental authorities.
• Assist in recruitment and training of other General Managers.

Connaissances

Driver's license

English language

Read and interpret reports

Forecasting & cost control

Front office operations knowledge

Effective communication

Multitasking under pressure

Team leadership

Heavy hours flexibility

Organizational skills

Judgment and problem solving

Formation

High school diploma preferred

3+ years management experience

Description du poste

InTown Suites is seeking a General Manager to oversee daily property operations and drive financial performance at a local destination. You will manage guest services, staff development, and office functions while upholding corporate standards for safety and quality.

The ideal candidate has strong leadership, financial acumen, and a proven ability to optimize revenue, control costs, and maintain a guest-focused environment. This role requires flexible hours and market-savvy decision making.