Hotel General Manager: Lead Operations & Revenue Growth

Holiday Inn Express Loma Linda; Loma Linda (CA); Sur place; USD 75 000 - 85 000; Plein temps

Résumé du poste

Holiday Inn Express Loma Linda is seeking a General Manager to lead the 110-room property, drive performance, and ensure smooth operations. As the Captain, you will guide the team to deliver the Wings of Excellence daily and uphold the hotel's commitment to guest satisfaction.

The GM will oversee operations, budgeting, revenue targets, and brand standards, working with ownership and corporate leadership. The role requires strong leadership, financial acumen, and a hands-on presence.

Qualifications

• Minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role.
• Proven record of achieving financial and guest satisfaction goals.
• Strong leadership, communication, and analytical skills.
• Experience with brand systems (IHG) and industry reporting tools.

Responsabilités

• Lead this 110-room property by example, fostering a culture of excellence, accountability, and collaboration.
• Develop and mentor department leaders to uphold the Hotel's standards and values.
• Communicate company goals and align property operations with strategic initiatives.
• Achieve financial targets including revenue, profitability, and expense management.
• Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
• Ensure brand compliance, safety, and operational excellence across all departments.
• Utilize M3, Hotel Effectiveness, and IHG brand systems to monitor and optimize performance.
• Ensure all guests receive exceptional experiences that align with brand standards.
• Handle escalated guest feedback promptly and professionally.
• Maintain open, professional communication with ownership and corporate leadership.

Connaissances

Leadership

Financial acumen

Guest satisfaction

Communication

Analytical skills

Brand systems experience

Formation

Bachelor's degree in hospitality management or business administration

Outils

M3

Hotel Effectiveness

IHG brand systems

Corporate Accounting systems

Description du poste

Holiday Inn Express Loma Linda is seeking a General Manager to lead the 110-room property, drive performance, and ensure smooth operations. As the Captain, you will guide the team to deliver the Wings of Excellence daily and uphold the hotel's commitment to guest satisfaction.

The GM will oversee operations, budgeting, revenue targets, and brand standards, working with ownership and corporate leadership. The role requires strong leadership, financial acumen, and a hands-on presence.