General Manager

Holiday Inn Express Loma Linda; Loma Linda (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Holiday Inn Express Loma Linda is seeking a General Manager to lead the 110-room property, drive performance, and ensure smooth operations. As the Captain, you will guide the team to deliver the Wings of Excellence daily and uphold the hotel's commitment to guest satisfaction.

The GM will oversee operations, budgeting, revenue targets, and brand standards, working with ownership and corporate leadership. The role requires strong leadership, financial acumen, and a hands-on presence.

Qualifications

• Minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role.
• Proven record of achieving financial and guest satisfaction goals.
• Strong leadership, communication, and analytical skills.
• Experience with brand systems (IHG) and industry reporting tools.

Responsibilities

• Lead this 110-room property by example, fostering a culture of excellence, accountability, and collaboration.
• Develop and mentor department leaders to uphold the Hotel's standards and values.
• Communicate company goals and align property operations with strategic initiatives.
• Achieve financial targets including revenue, profitability, and expense management.
• Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
• Ensure brand compliance, safety, and operational excellence across all departments.
• Utilize M3, Hotel Effectiveness, and IHG brand systems to monitor and optimize performance.
• Ensure all guests receive exceptional experiences that align with brand standards.
• Handle escalated guest feedback promptly and professionally.
• Maintain open, professional communication with ownership and corporate leadership.

Skills

Leadership

Financial acumen

Guest satisfaction

Communication

Analytical skills

Brand systems experience

Education

Bachelor's degree in hospitality management or business administration

Tools

M3

Hotel Effectiveness

IHG brand systems

Corporate Accounting systems

Job description

3 days ago Requisition ID: 1215

Salary Range: $75,000.00 To $85,000.00 Annually

We are in search of a General Manager for the Holiday Inn Express Loma Linda. The "Captain" is the driving force behind the hotel’s success—leading the crew, steering performance, and ensuring smooth operations. You embody the Hotel's commitment to Soar to Success and guide your team to deliver the Wings of Excellence every day.

The General Manager (GM) serves as the property’s Captain—responsible for leading all hotel operations, ensuring profitability, guest satisfaction, and team engagement. The GM represents the values of ownership, accountability, and excellence, serving as both the strategic and operational leader for the property.

Key Responsibilities Include:

Leadership & Culture

• Lead this 110-room property by example, fostering a culture of excellence, accountability, and collaboration.
• Develop and mentor department leaders to uphold the Hotel's standards and values.
• Communicate company goals and align property operations with strategic initiatives.
• Achieve financial targets including revenue, profitability, and expense management.
• Oversee budgets, forecasting, and monthly financial reviews in coordination with Corporate Accounting.
• Ensure brand compliance, safety, and operational excellence across all departments.
• Utilize M3, Hotel Effectiveness, and IHG brand systems to monitor and optimize performance.

Guest & Owner Relations

• Ensure all guests receive exceptional experiences that align with brand standards.
• Handle escalated guest feedback promptly and professionally.
• Maintain open, professional communication with ownership and corporate leadership.

Qualifications

• Minimum 5 years of hotel management experience, including 2 years as a General Manager or equivalent leadership role.
• Proven record of achieving financial and guest satisfaction goals.
• Strong leadership, communication, and analytical skills.
• Experience with brand systems (Hilton, Marriott, IHG, or Choice) and industry reporting tools. IHG highly preferred.
• Full-time position requiring flexible availability, including weekends and holidays.
• Bachelor’s degree in hospitality management or business administration preferred.
• Active property presence required, including regular walkthroughs and guest interaction.
• Professional appearance and adherence to company uniform standards required.