Hotel General Manager: Lead Operations & Guest Experience

ZMC Hotels; Duluth (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Bonus based on performance

Paid time off

Wellness resources

Employee discounts

Opportunity for advancement

Job summary

ZMC Hotels’ Comfort Suites in Independence, Missouri is seeking a dynamic General Manager to lead the hotel team and deliver a superior guest experience by overseeing front desk, housekeeping, breakfast, maintenance, night audit and sales. This leadership position focuses on profitability and guest satisfaction.

The GM will recruit and mentor staff, drive revenue, manage annual budgets, and collaborate with departments to maintain guest relations and ensure a clean, safe, and high-performing

Qualifications

• Oversee daily hotel operations: front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction and sales.

Responsibilities

• Lead hotel operations to deliver a superior guest experience while driving efficiency and profitability.
• Market the hotel's quality product and services to exceed guest expectations.
• Recruit, hire, train and retain top talent to deliver WOW experiences.
• Collaborate with departments to meet budgets and build strong working relationships.
• Ensure cleanliness, safety, and financial performance of the hotel.

Job description

ZMC Hotels’ Comfort Suites in Independence, Missouri is seeking a dynamic General Manager to lead the hotel team and deliver a superior guest experience by overseeing front desk, housekeeping, breakfast, maintenance, night audit and sales. This leadership position focuses on profitability and guest satisfaction.

The GM will recruit and mentor staff, drive revenue, manage annual budgets, and collaborate with departments to maintain guest relations and ensure a clean, safe, and high-performing