Hotel General Manager: Lead Operations & Guest Experience

Nightcap Management LLC; Colorado; Sur place; USD 85 000 - 115 000; Plein temps

Résumé du poste

Nightcap Management LLC’s hotel in Colorado seeks a hands-on Hotel General Manager to lead daily operations, inspire a guest-first culture, and drive profitability at a Colorado property.

You’ll manage front desk, oversee budgets, conduct night audits, and collaborate across departments to elevate service and standards. This role requires a 2-year or 4-year degree and 4–2 years in guest services/management; multilingual abilities are a plus; nights and weekends may be required.

Qualifications

• Must have leadership experience in hotel/resort operations.
• Strong budgeting and financial management skills.
• Excellent guest service orientation with a track record of satisfaction.
• Familiarity with front desk operations and night audit procedures.
• Multilingual abilities are a plus for diverse guests.
• Excellent communication skills; able to train and motivate staff.
• Willingness to work nights and weekends as needed.

Responsabilités

• Manage daily operations of the property, including front desk activities and guest services.
• Supervise staff, providing leadership and guidance to ensure high-quality service delivery.
• Conduct night audits to ensure accurate financial reporting and maintain budgetary controls.
• Develop and implement strategies to enhance guest experiences and satisfaction.
• Oversee property maintenance, ensuring that all facilities are in excellent condition.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Prepare budgets, monitor expenses, and report on financial performance regularly.
• Collaborate with various departments to streamline operations and improve service quality.
• Maintain compliance with brand, health and safety regulations, as well as company policies.
• Perform other duties that are part of a General Manager position in the hospitality industry.

Connaissances

Leadership & team building

Budgeting & financial management

Guest service excellence

Front desk & night audit familiarity

Multilingual abilities

Strong communication skills

Flexible hours / night/weekend

Formation

2-year degree in relevant field

Bachelor's degree in related field

Description du poste

Nightcap Management LLC’s hotel in Colorado seeks a hands-on Hotel General Manager to lead daily operations, inspire a guest-first culture, and drive profitability at a Colorado property.

You’ll manage front desk, oversee budgets, conduct night audits, and collaborate across departments to elevate service and standards. This role requires a 2-year or 4-year degree and 4–2 years in guest services/management; multilingual abilities are a plus; nights and weekends may be required.