Hotel General Manager: Lead Operations & Guest Experience

Radisson Hotel and Conference Center; Cedar Rapids (IA); On-site; USD 75,000 - 110,000; Full time

Job summary

Radisson Hotel and Conference Center in Cedar Rapids seeks a General Manager to lead all hotel operations, drive guest satisfaction, oversee staffing, budgeting, forecasting, sales and facilities management.

The GM will set performance standards, develop budgets, monitor financials, maintain brand standards, train and coach staff, build community relations and stay current on industry trends.

Qualifications

• College degree or the equivalent in related work experience.
• 5+ years of hotel experience with at least 3 years in a management role.
• Strong interpersonal and communication skills.
• Ability to read, write and listen effectively.
• Ability to manage stressful situations professionally.

Responsibilities

• Develops and coordinates day-to-day hotel operations.
• Directs staffing, recruitment, training, scheduling, and performance management.
• Maintains guest, client and community relations.
• Prepares annual operating budget with sales, marketing and revenue plans.
• Analyses financial performance and initiates corrective action.
• Maintains product and service quality by enforcing standards and addressing deficiencies.
• Inspects guestrooms to ensure brand and company standards.
• Monitors safety and security procedures for staff and guests.
• Keeps knowledge and skills to perform any hotel position.
• Stays current on industry trends and local market activities.
• Performs additional responsibilities as assigned by leadership.

Skills

Interpersonal skills

Communication

Leadership

Problem solving

Staff development

Education

Bachelor's degree

Job description

Radisson Hotel and Conference Center in Cedar Rapids seeks a General Manager to lead all hotel operations, drive guest satisfaction, oversee staffing, budgeting, forecasting, sales and facilities management.

The GM will set performance standards, develop budgets, monitor financials, maintain brand standards, train and coach staff, build community relations and stay current on industry trends.