Hotel General Manager: Lead Teams & Guest Experience

OCI Hospitality; Cedar Rapids (IA); Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

OCI Hospitality seeks a General Manager to lead all hotel operations in Cedar Rapids, IA. You will oversee staffing, budgeting, forecasting, sales and marketing, guest services and facilities, while fostering a positive work environment and exceptional guest experiences.

The role requires a college degree or equivalent experience, 5+ years in hotel operations with 3 in management, and strong communication and problem-solving skills.

Qualifications

• College degree or the equivalent in related work experience.
• 5+ years of hotel experience with three years in a management position.
• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.
• Conduct work-related functions in a professional manner.

Responsabilités

• Develops, coordinates and implements all day-to-day operations of the hotel
• Directs efforts related to team member staffing including recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Maintains personal connections with guests, clients and community organizations
• Prepares annual operating budget to include a sales, marketing and revenue management plan
• Analyzes financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
• Maintains product and service quality standards by implementing policies and procedures, investigating deficiencies/complaints, and initiating corrective action
• Inspects guestrooms to ensure all company and brand cleanliness standards are met
• Monitors and upholds procedures for control of supplies, keys, monies and credit
• Monitors and upholds procedures for safety and security of hotel staff and guests
• Maintains knowledge, skills, and abilities needed to perform any position at the hotel
• Remains current on industry trends and local market activities
• Performs additional responsibilities as assigned by leadership

Connaissances

Leadership

Communication

Interpersonal skills

Problem solving

Formation

College degree or related work experience

Description du poste

OCI Hospitality seeks a General Manager to lead all hotel operations in Cedar Rapids, IA. You will oversee staffing, budgeting, forecasting, sales and marketing, guest services and facilities, while fostering a positive work environment and exceptional guest experiences.

The role requires a college degree or equivalent experience, 5+ years in hotel operations with 3 in management, and strong communication and problem-solving skills.