General Manager

Drury Hotels Company, LLC; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonuses

Hotel discounts

Free room nights

401(k) with company match

Job summary

Drury Hotels Company, LLC in Tempe, AZ is seeking a General Manager to lead hotel operations and deliver exceptional guest experiences. You will oversee every department, recruit and develop talent, and ensure quality, service, and profitability benchmarks are met.

The role requires strategic budgeting, mentorship, and a passion for service. Join a team that emphasizes growth, recognition, and work-life balance with competitive incentives.

Qualifications

• Bachelor's degree in hospitality, business, or related field.
• Minimum 3 years supervisory experience with leadership success.
• Hotel operations leadership experience preferred.

Responsibilities

• Lead hotel operations across all departments and departments to deliver exceptional guest service.
• Recruit, train, develop, and coach team members for career growth.
• Achieve quality, service, profitability, and team metrics.
• Assist in developing and managing the annual operating budget and ensuring targets are met.

Skills

Leadership

Guest service

Budgeting

Talent development

Operations management

Education

Bachelor's degree in hospitality, business, or related field

Job description

Property Location:1780 W. Ranch Road - Phoenix, Arizona 85284You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Incentives - Quarterly bonuses (we succeed together!) based on hotel resultsIncentives - This position is eligible for a semi-annual bonus based on hotel and company performanceAs experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.WHAT YOU WILL DOExpect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest serviceRecruit, train, develop, and coach team members to excel in their career growthDeliver on key business metrics of quality, service, profitability, and teamAssist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.Role model quality assurance best practices each day with the team and consistently meet or exceed all measuresApply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvementWHAT WE EXPECT OF YOUPassion to serve others and exceed our guests’ expectationsBachelor’s degree in hospitality, business, or related field preferredMinimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferredRise. Shine. Work Happy. Apply Now