Hotel General Manager: Lead Guest Experience & Profit

Paycom; Richardson (TX); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Competitive salary and bonus

Benefits that support your life inside

Autonomy to lead your way

Collaborative ownership and leadership

Job summary

Paycom in Richardson, TX is seeking a Hotel General Manager to lead the full operation of the property, focusing on guest experience, team engagement, financial performance, and brand excellence. You set the tone, build culture, and guide a team proud to wear the logo.

You will oversee daily operations, coach leaders, and ensure brand standards while driving profitability and guest satisfaction in a dynamic hotel environment.

Qualifications

• Proven experience as a Hotel General Manager or equivalent role.
• Strong understanding of hotel operations and financial performance.
• A leadership style that builds trust, accountability, and pride.
• Calm under pressure and decisive when it counts.
• Passion for hospitality and creating unforgettable guest moments.

Responsibilities

• Lead daily hotel operations with a hands-on, people-first approach.
• Drive guest satisfaction, reputation scores, and repeat business.
• Own the P&L, budgets, forecasts, and profitability strategy.
• Build, coach, and inspire department leaders and frontline teams.
• Ensure brand standards, SOPs, and safety compliance are met.
• Partner with Sales, Revenue, and Corporate teams to drive performance.
• Be visible - on the floor, with guests, and with your team.

Skills

Hotel General Manager experience

Hotel operations & finance

Leadership & accountability

Calm under pressure

Hospitality excellence

Job description

Paycom in Richardson, TX is seeking a Hotel General Manager to lead the full operation of the property, focusing on guest experience, team engagement, financial performance, and brand excellence. You set the tone, build culture, and guide a team proud to wear the logo.

You will oversee daily operations, coach leaders, and ensure brand standards while driving profitability and guest satisfaction in a dynamic hotel environment.