Hotel General Manager: Lead Guest Experience & Growth

Ignite Hotels; Kennewick (WA); On-site; USD 85,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels in Kennewick, WA seeks a General Manager to lead operations, drive guest satisfaction, revenue, and high standards; oversee the management team and represent the property locally.

The role requires 3–5 years of hotel leadership, budget/P&L experience, and a Bachelor's in Hospitality or related field. Strong communication and team development skills are essential; PMS experience is a plus.

Qualifications

• Minimum 3–5 years of hotel leadership experience; prior General Manager or Assistant GM experience preferred.
• Proven experience managing budgets, P&L, and operational KPIs.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).

Responsibilities

• Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.
• Prepare and manage the annual operating budget; monitor P&L performance and operational KPIs.
• Oversee expense control and departmental performance management.
• Develop and submit quarterly operating plans with measurable action items.
• Maintain brand, product, and service standards across all departments.
• Conduct weekly leadership and staff meetings; set clear expectations and follow-through.
• Coach department leaders on procedures, service standards, goal setting, and daily operations.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Directly supervise department leaders and maintain authority to hire, discipline, and recommend termination of employees, consistent with Company policy.
• Assist with transportation needs when a dedicated Transportation Agent is unavailable (if applicable).
• Perform other duties as assigned to support hotel operations and guest experience.

Skills

Leadership

Staff development

Guest service

Budgeting

P&L management

Operations management

Communication

Scheduling

Microsoft Office

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

PMS experience

Excel

Job description

Ignite Hotels in Kennewick, WA seeks a General Manager to lead operations, drive guest satisfaction, revenue, and high standards; oversee the management team and represent the property locally.

The role requires 3–5 years of hotel leadership, budget/P&L experience, and a Bachelor's in Hospitality or related field. Strong communication and team development skills are essential; PMS experience is a plus.