Hotel General Manager: Lead Guest Experience & Profit

ADP, Inc.; Bellevue (WA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels in Bellevue, WA seeks a General Manager to lead daily hotel operations, drive guest satisfaction, and ensure strong financial performance. You will manage the executive team, uphold brand standards, and represent the property in the community.

The role requires 3–5 years of leadership experience in hotels, budget/P&L expertise, and a Bachelor’s degree in Hospitality Management or related field. On-site management, with a focus on guest experiences and team development.

Qualifications

• Minimum 3–5 years of hotel leadership experience.
• Proven experience managing budgets, P&L, and KPIs.
• Bachelor’s degree in Hospitality Management or related field preferred (or equivalent experience).

Responsibilities

• Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.
• Prepare and manage the annual operating budget; monitor P&L performance and KPIs.
• Oversee expense control and departmental performance management.
• Develop and submit quarterly operating plans with measurable action items.
• Maintain brand, product, and service standards across all departments.
• Conduct weekly leadership and staff meetings; set clear expectations and follow-through.
• Coach department leaders on procedures, service standards, goal setting and daily operations.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

Skills

Leadership

Coaching

Team development

Guest recovery

Organization

Communication

Scheduling systems

PMS experience

Education

Bachelor's degree in Hospitality Management

Tools

MS Office

PMS experience

Job description

Ignite Hotels in Bellevue, WA seeks a General Manager to lead daily hotel operations, drive guest satisfaction, and ensure strong financial performance. You will manage the executive team, uphold brand standards, and represent the property in the community.

The role requires 3–5 years of leadership experience in hotels, budget/P&L expertise, and a Bachelor’s degree in Hospitality Management or related field. On-site management, with a focus on guest experiences and team development.