Hotel GM: Drive Guest Experience & Profitability

ADP, Inc.; Kennewick (WA); On-site; USD 85,000 - 89,000; Full time

Job summary

Ignite Hotels is seeking a General Manager for a Kennewick, WA property. This role leads the management team, drives guest satisfaction, and ensures strong financial performance.

You will oversee budgeting, KPI monitoring, brand standards, and staff development; conduct weekly meetings; hire and discipline per policy; and coordinate with Area Operations Manager. Scheduling may include evenings, weekends, and holidays; requires 3–5 years hotel leadership; a Bachelor's in Hospitality or related

Qualifications

• Minimum 3–5 years of hotel leadership experience; GM or Assistant GM experience preferred.
• Experience managing budgets, P&L, and operational KPIs.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.
• Prepare and manage the annual operating budget; monitor P&L performance and operational KPIs.
• Oversee expense control and departmental performance management.
• Develop quarterly operating plans with measurable action items.
• Maintain brand, product, and service standards across all departments.
• Directly supervise department leaders and manage hiring decisions per policy.
• Inspect guest rooms and public areas for cleanliness and appearance.

Skills

Leadership

Coaching

Team development

Guest recovery

Conflict resolution

Organizational skills

Public speaking

Education

Bachelor’s degree

Tools

PMS experience

Microsoft Office

Scheduling tools

Job description

Ignite Hotels is seeking a General Manager for a Kennewick, WA property. This role leads the management team, drives guest satisfaction, and ensures strong financial performance.

You will oversee budgeting, KPI monitoring, brand standards, and staff development; conduct weekly meetings; hire and discipline per policy; and coordinate with Area Operations Manager. Scheduling may include evenings, weekends, and holidays; requires 3–5 years hotel leadership; a Bachelor's in Hospitality or related