General Manager Red Lion Columbia Center

ADP, Inc.; Kennewick (WA); On-site; USD 85,000 - 89,000; Full time

Job summary

Ignite Hotels is seeking a General Manager for a Kennewick, WA property. This role leads the management team, drives guest satisfaction, and ensures strong financial performance.

You will oversee budgeting, KPI monitoring, brand standards, and staff development; conduct weekly meetings; hire and discipline per policy; and coordinate with Area Operations Manager. Scheduling may include evenings, weekends, and holidays; requires 3–5 years hotel leadership; a Bachelor's in Hospitality or related

Qualifications

• Minimum 3–5 years of hotel leadership experience; GM or Assistant GM experience preferred.
• Experience managing budgets, P&L, and operational KPIs.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.
• Prepare and manage the annual operating budget; monitor P&L performance and operational KPIs.
• Oversee expense control and departmental performance management.
• Develop quarterly operating plans with measurable action items.
• Maintain brand, product, and service standards across all departments.
• Directly supervise department leaders and manage hiring decisions per policy.
• Inspect guest rooms and public areas for cleanliness and appearance.

Skills

Leadership

Coaching

Team development

Guest recovery

Conflict resolution

Organizational skills

Public speaking

Education

Bachelor’s degree

Tools

PMS experience

Microsoft Office

Scheduling tools

Job description

FullTime Kennewick, WA, US

5 days ago Requisition ID: 1158

Salary Range: $85,000.00 To $89,000.00 Annually

General Manager

This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.

About the Role

The General Manager is responsible for overall leadership and performance of the hotel—driving exceptional guest experiences, strong financial results, and high operational standards. This role leads the management team, supports staff development, and represents the property in the community.

Essential Functions

Lead hotel operations to achieve guest satisfaction, revenue, and cost-control goals.

Prepare and manage the annual operating budget; monitor P&L performance and operational KPIs.

Oversee expense control and departmental performance management.

Develop and submit quarterly operating plans with measurable action items.

Maintain brand, product, and service standards across all departments.

Conduct weekly leadership and staff meetings; set clear expectations and follow-through.

Coach department leaders on procedures, service standards, goal setting, and daily operations.

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

Directly supervise department leaders and maintain authority to hire, discipline, and recommend termination of employees, consistent with Company policy.

Assist with transportation needs when a dedicated Transportation Agent is unavailable (if applicable).

Perform other duties as assigned to support hotel operations and guest experience.

This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.

Qualifications

Experience

Minimum 3–5 years of hotel leadership experience; prior General Manager or Assistant GM experience preferred.

Proven experience managing budgets, P&L, and operational KPIs.

Education

Bachelor’s degree in Hospitality Management, Business, or related field preferred (or equivalent experience).

Skills & Abilities

Strong leadership, coaching, and team development skills.

Excellent guest recovery and conflict-resolution abilities.

Highly organized with strong multitasking and prioritization skills.

Proficient in Microsoft Office (Excel, Word, PowerPoint) and scheduling/email systems; PMS experience a plus.

Demonstrates integrity, professionalism, and sound judgment.

Strong communication skills; comfortable presenting in public forums.

Availability

Scheduling may include evenings, weekends, and holidays based on operational needs.

Physical Requirements

Ability to walk the property, inspect guestrooms and public areas, climb stairs, and lift up to 50 pounds as needed.

This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting. Noise levels, temperature, and activity levels may vary by department and business demands.

Reports To:Area Operations Manager or other designated Company leadership

Employment is governed by applicable state and federal law.

Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.

Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.

The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.