Hotel Operations Leader | Guest Service & Growth

remingtonhotelscareers

Santa Fe (NM)

On-site

USD 145,000 - 165,000

Full time

13 days ago
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Benefits offered by this job

Quarterly incentive plan
Health benefits
401(k) plan
Paid vacation & holidays
Discounted hotel stays

Job summary

Remington Hotels in Santa Fe seeks a General Manager to oversee hotel operations, including F&B, sales, engineering, HR, and accounting. Lead the 5 Key Drivers and ensure top guest service while driving revenue and profitability.

You will guide the Executive Committee, manage forecasts, and ensure compliance across departments in a 24/7 operation. Proven leadership in hospitality is essential.

Qualifications

  • Bachelor's degree in Hotel Management or related business field preferred.
  • Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
  • Strong business communication skills verbal and written.
  • Strong presentation skills and ability to lead team at leadership and hourly level.
  • Knowledge of federal, state and local employment laws and regulations.
  • High work ethic and self-initiative.
  • Proven record of commitment and professionalism in a 24/7 operation.

Responsibilities

  • Promote guest service culture and promote courtesy in every encounter.
  • Anticipate guest needs and maintain positive guest relations.
  • Resolve guest complaints ensuring satisfaction.
  • Coordinate special programs to improve guest service.
  • Lead the Executive Committee to reach property goals.
  • Develop and assure revenue and profit goals using forecasting and P&L management.
  • Ensure compliance and growth across departments.

Skills

Guest service
Communication
Leadership
P&L management
Forecasting
Microsoft Suite
Travel
Attendance
Professional image
Confidentiality

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Suite

Job description

Remington Hotels in Santa Fe seeks a General Manager to oversee hotel operations, including F&B, sales, engineering, HR, and accounting. Lead the 5 Key Drivers and ensure top guest service while driving revenue and profitability.

You will guide the Executive Committee, manage forecasts, and ensure compliance across departments in a 24/7 operation. Proven leadership in hospitality is essential.

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