Hotel Operations Leader | Guest Service & Growth

remingtonhotelscareers; Santa Fe (NM); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Quarterly incentive plan

Health benefits

401(k) plan

Paid vacation & holidays

Discounted hotel stays

Job summary

Remington Hotels in Santa Fe seeks a General Manager to oversee hotel operations, including F&B, sales, engineering, HR, and accounting. Lead the 5 Key Drivers and ensure top guest service while driving revenue and profitability.

You will guide the Executive Committee, manage forecasts, and ensure compliance across departments in a 24/7 operation. Proven leadership in hospitality is essential.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.
• Strong presentation skills and ability to lead team at leadership and hourly level.
• Knowledge of federal, state and local employment laws and regulations.
• High work ethic and self-initiative.
• Proven record of commitment and professionalism in a 24/7 operation.

Responsibilities

• Promote guest service culture and promote courtesy in every encounter.
• Anticipate guest needs and maintain positive guest relations.
• Resolve guest complaints ensuring satisfaction.
• Coordinate special programs to improve guest service.
• Lead the Executive Committee to reach property goals.
• Develop and assure revenue and profit goals using forecasting and P&L management.
• Ensure compliance and growth across departments.

Skills

Guest service

Communication

Leadership

P&L management

Forecasting

Microsoft Suite

Travel

Attendance

Professional image

Confidentiality

Education

Bachelor's degree in Hotel Management

Tools

Microsoft Suite

Job description

Remington Hotels in Santa Fe seeks a General Manager to oversee hotel operations, including F&B, sales, engineering, HR, and accounting. Lead the 5 Key Drivers and ensure top guest service while driving revenue and profitability.

You will guide the Executive Committee, manage forecasts, and ensure compliance across departments in a 24/7 operation. Proven leadership in hospitality is essential.