Hotel General Manager: Lead Growth & Guest Excellence

Hotel Yountville; Indianapolis (IN); On-site; USD 170,000 - 180,000; Full time

Benefits offered by this job

Discounted hotel stays across the порт

Bonus plan up to 50% quarterly

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and personal:

Job summary

The Sheraton Indianapolis City Centre Hotel is seeking a General Manager to lead the full operation of the property and all outlets, including rooms, food & beverage, sales, engineering, HR and accounting. You will drive revenue, guest satisfaction and staff engagement while meeting company standards.

The ideal candidate holds a Bachelor's in Hotel Management (or related field), has at least 3 years in Rooms or F&B, and demonstrates strong communication, leadership and regulatory knowledge.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred.
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions.
• Strong business communication skills verbal and written.

Responsibilities

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Skills

Leadership

Communication skills

Presentation skills

Regulatory knowledge

Work ethic

Microsoft Office

Travel willingness

Attendance

Professional image

Computational ability

Time management

Interpersonal relations

Calm under pressure

Meeting leadership

Education

Bachelor's degree in Hotel Management or related business field

Tools

Microsoft Office

Job description

The Sheraton Indianapolis City Centre Hotel is seeking a General Manager to lead the full operation of the property and all outlets, including rooms, food & beverage, sales, engineering, HR and accounting. You will drive revenue, guest satisfaction and staff engagement while meeting company standards.

The ideal candidate holds a Bachelor's in Hotel Management (or related field), has at least 3 years in Rooms or F&B, and demonstrates strong communication, leadership and regulatory knowledge.