General Manager - Sheraton Indianapolis

Pier House; Indianapolis (IN); On-site; USD 170,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Discounted hotel stays across the Sher

Job summary

Sheraton Indianapolis City Centre Hotel is seeking a General Manager to oversee hotel operations, including food & beverage, sales, engineering, HR and accounting. You will lead the Executive Committee, drive revenue growth and ensure regulatory compliance while delivering exceptional guest service.

The role requires broad leadership in a 24/7 hotel environment, strategic planning, and strong people management. Competitive compensation with bonus potential and comprehensive benefits are offered.

Qualifications

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Professional image and confidentiality maintained at all times
• Ability to stay calm under pressure and manage escalations

Responsibilities

• Lead all hotel operations and outlets to meet company standards
• Direct the Executive Committee to achieve property goals
• Develop and assure revenue and profit growth using forecasting and P&L management
• Ensure compliance across departments and strive for year-over-year growth
• Deliver excellent guest service and maximize room nights, banquet sales and catering revenue
• Coach leaders to exceed performance expectations

Skills

Strategic leadership

Business communication

Presentation skills

Team leadership

Customer focus

Education

Bachelor's degree in Hotel Management or related business field

Job description

General Manager - Sheraton Indianapolis ($170K - $180K)

#26-3195

Indianapolis, Indiana, United States

Location Description

Sheraton Indianapolis City Centre Hotel welcomes you to Indiana's capital city with modern style and unparalleled convenience. Perfectly situated in the downtown district, just half a mile from the Indiana Convention Center, our hotel is tailor-made for both business trips and family vacations. Settle in to beautifully designed rooms, featuring home-like comforts and the Sheraton Signature Sleep Experience.

Job Description

Position Summary:
The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Core Responsibilities:

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

• Bachelor's degree in Hotel Management or related business field preferred
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

Compensation & Benefits

• Base Salary:$170,000 – $180,000annually (commensurate with experience, qualifications, and market alignment)
• Bonus:Up to 50% Quarterly incentive plan tied to performance metrics
• Health Benefits:Medical, dental, and vision insurance
• Retirement:401(k) with company match
• Time Off:Paid vacation, holidays, and personal days
• Perks:Discounted hotel stays across the portfolio
• Growth:Career development and advancement opportunities
• Culture:People-first environment focused on excellence and innovation

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Location

Indianapolis Sheraton-INC

Requirements

Physical Requirements:

• Sit, stand and walk for varying lengths of time
• Lift approximately fifteen (15) pounds
• Good communication skills, both written and verbal
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws