Hotel General Manager – Guest Experience Leader

Extended Stay America; Madison (AL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

Extended Stay America in Madison, Alabama, seeks a General Manager to drive guest satisfaction, associate engagement, and financial performance. You will lead daily hotel operations, ensure brand standards, recruit and train staff, and foster a positive workplace culture.

The role requires hospitality leadership experience, ability to manage budgets and labor, and effective communication with guests and team members. Weekly pay and comprehensive benefits are offered.

Qualifications

• Minimum three years related hospitality management experience required.
• Customer experience required.
• Must have a valid driver's license and pass motor vehicle check.

Responsibilities

• Lead hotel operations to meet guest satisfaction and financial goals.
• Oversee recruiting, interviewing, and hiring procedures.
• Train and onboard associates with ESA programs.
• Manage labor costs and budget compliance.
• Review and respond to guest feedback and social media.

Skills

Spanish proficiency

Task prioritization

Staff leadership

Customer experience

Education

High school diploma; 2-year degree preferred

Tools

Computers & Office software (e-mail, Word, Excel)

Job description

Extended Stay America in Madison, Alabama, seeks a General Manager to drive guest satisfaction, associate engagement, and financial performance. You will lead daily hotel operations, ensure brand standards, recruit and train staff, and foster a positive workplace culture.

The role requires hospitality leadership experience, ability to manage budgets and labor, and effective communication with guests and team members. Weekly pay and comprehensive benefits are offered.