Hotel General Manager – Growth & Guest Experience

Crestline Hotels & Resorts; Charlottesville (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a General Manager to lead a busy Select Service hotel, balancing strategic planning with on-the-floor leadership to deliver exceptional guest service.

The role requires 2+ years GM experience (or 4+ years as AGM), strong IT and accounting system skills, and familiarity with premium brands. This is an on-site leadership position with growth opportunities within Crestline's portfolio.

Qualifications

• 2+ years GM experience in a busy Select Service hotel.
• 4+ years as Assistant General Manager.
• Proficient in email and office productivity tools.
• Experience with hotel information systems and accounting systems.
• Premium brand experience (Hilton/Hyatt/Marriott/IHG) preferred.

Responsibilities

• Focus on Revenue Index, Flex/Flow, and Guest Satisfaction; influence and improve these metrics.
• Staff optimization: develop a plan for all leaders so they understand their mission within 30 days.
• Develop relationships with Hotel Ownership and Field/Corporate Staff within 30 days.
• Collaborate with onsite Sales plus Regional Director of Sales & Marketing leadership.

Skills

General Manager experience

Assistant General Manager experience

IT & office skills

Spreadsheets

Databases

Email communication

Hotel information systems

Accounting systems

Tools

PMS software

Accounting software

Job description

Crestline Hotels & Resorts is seeking a General Manager to lead a busy Select Service hotel, balancing strategic planning with on-the-floor leadership to deliver exceptional guest service.

The role requires 2+ years GM experience (or 4+ years as AGM), strong IT and accounting system skills, and familiarity with premium brands. This is an on-site leadership position with growth opportunities within Crestline's portfolio.