Hotel General Manager - Grow People & Guest Experience

NCG Hospitality; Madison (WI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Volunteer hours & appreciation events

Job summary

DoubleTree by Hilton Madison East is seeking a Hotel General Manager to lead with purpose, inspire the team, and impact guest experience. This role emphasizes development through mentorship and resources to succeed, aligned with our Growth, Fun, Trust, and Responsibility values.

You will drive daily operations, staffing, budgeting, sales strategies, and brand standards while fostering an inclusive culture. Join a winner of 2026 USA Today Top Workplace and contribute to our award-winning

Qualifications

• Bachelor's degree in hospitality or business or related field.
• Proven leadership experience in hotel operations.
• Strong customer service and communication skills.

Responsibilities

• Plan, develop, and oversee day-to-day property operations to ensure smooth execution across departments.
• Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management.
• Lead all property-level sales, revenue management, budgeting, and ensure brand standards.

Skills

Team leadership

Guest service

Budget management

Communication

Education

Bachelor's degree in hospitality or business

Job description

DoubleTree by Hilton Madison East is seeking a Hotel General Manager to lead with purpose, inspire the team, and impact guest experience. This role emphasizes development through mentorship and resources to succeed, aligned with our Growth, Fun, Trust, and Responsibility values.

You will drive daily operations, staffing, budgeting, sales strategies, and brand standards while fostering an inclusive culture. Join a winner of 2026 USA Today Top Workplace and contribute to our award-winning