Assistant General Manager – Growth Leader

WI- AC Madison Downtown; Madison (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral incentives

Paid volunteer hours

Job summary

AC Madison Downtown is seeking an Assistant General Manager to lead front office operations, elevate guest service, and drive revenue through team development and operational excellence.

You will oversee hiring, training, scheduling, and performance management; ensure safety and service standards; and collaborate with finance on billing, reporting, and reconciliations. This role requires at least three years in hotels and two years in hospitality leadership, with a professional mindset.

Qualifications

• Three years of related work experience in hotels.
• At least two years in a hospitality management position.
• Strong organizational skills and attention to detail.
• Ability to handle pressure with poise and finesse.

Responsibilities

• Lead front office operations with a focus on guest service, team development, and operational efficiency.
• Provide exceptional guest service while setting high service standards for the Front Desk team.
• Supervise team, including hiring, training, scheduling, and performance management.
• Support safety procedures and uphold all safety standards.

Skills

Guest service excellence

Team leadership

Operations management

Hiring & training

Problem solving

Job description

AC Madison Downtown is seeking an Assistant General Manager to lead front office operations, elevate guest service, and drive revenue through team development and operational excellence.

You will oversee hiring, training, scheduling, and performance management; ensure safety and service standards; and collaborate with finance on billing, reporting, and reconciliations. This role requires at least three years in hotels and two years in hospitality leadership, with a professional mindset.