Hotel General Manager

NCG Hospitality; Madison (WI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Referral programs

Volunteer hours & appreciation events

Job summary

DoubleTree by Hilton Madison East is seeking a Hotel General Manager to lead with purpose, inspire the team, and impact guest experience. This role emphasizes development through mentorship and resources to succeed, aligned with our Growth, Fun, Trust, and Responsibility values.

You will drive daily operations, staffing, budgeting, sales strategies, and brand standards while fostering an inclusive culture. Join a winner of 2026 USA Today Top Workplace and contribute to our award-winning

Qualifications

• Bachelor's degree in hospitality or business or related field.
• Proven leadership experience in hotel operations.
• Strong customer service and communication skills.

Responsibilities

• Plan, develop, and oversee day-to-day property operations to ensure smooth execution across departments.
• Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management.
• Lead all property-level sales, revenue management, budgeting, and ensure brand standards.

Skills

Team leadership

Guest service

Budget management

Communication

Education

Bachelor's degree in hospitality or business

Job description

Join a 2026 USA Today Top Workplace Winner! The Hotel General Manager position is more than a leadership role, it's an opportunity to make a meaningful impact on people, performance, and the guest experience. At DoubleTree by Hilton Madison East, you'll have the chance to lead with purpose, inspire your team, and contribute to the success of a growing organization. We believe great leaders are developed, not just hired, which is why we invest in your growth through mentorship, professional development, and the resources needed to succeed, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive and engaging culture we've built, which has contributed to our award-winning workplace recognition. As a member of our leadership team, you'll play a key role in fostering that culture, empowering team members, and helping everyone connect their daily contributions to the overall success of DoubleTree by Hilton Madison East.

How You’ll Make An Impact

Operations & Team Leadership

• Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
• Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
• Foster an inclusive, fun, and safe workplace culture that supports team development and engagement

Guest Experience & Brand Standards

• Deliver exceptional guest service and set high service expectations for the entire team
• Maintain strong community and guest relationships to promote loyalty and satisfaction
• Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols

Financial Performance & Sales Strategy

• Prepare and implement the annual operating budget, revenue plan, and sales strategy
• Lead all property-level sales and revenue management efforts, including forecasting and budget reporting
• Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports

To Be Successful In This Role, You’ll Bring

• College degree or at least five years of related work experience in business management, hospitality or related field
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team

Why You’ll Love Working Here

Career Growth

• Personalized career development and advancement opportunities
• Leadership training, mentorship, and educational assistance
• Opportunities to grow across 35 hotels and our Corporate Office

Team Member Perks

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• Referral and incentive programs to earn additional rewards
• Paid Volunteer Hours, recognition programs, and appreciation events

Health & Wellness

• Medical, dental, and vision coverage
• Paid Time Off, Paid Sick Time, and Employee Assistance Program
• HSA/FSA options, telehealth, wellness benefits, and more

Financial Benefits

• Competitive pay with same-day pay options
• 401(k) with generous company match
• Performance bonuses for eligible positions