Hotel General Manager: Elevate Guest Experience & Profit

InterContinental 62s Group plc; Washington (District of Columbia); On-site; USD 235,000 - 280,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) plan

Job summary

InterContinental 62s Group plc is seeking a General Manager to lead daily hotel operations, drive sales and revenue, and ensure brand standards are upheld while building local visibility.

You will develop people, set performance goals, manage guest experience, and oversee financial planning, asset management, and community engagement. Fluent English is required; other languages are a plus.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Must speak fluent English.

Responsibilities

• Develop programmes and initiatives to increase team engagement aligned with service philosophy.
• Develop, implement and monitor succession planning to ensure future bench strength.
• Establish performance and development goals and provide mentoring and feedback.
• Oversee HR actions in accordance with company rules and policies.
• Demonstrate brand citizenship and drive guest satisfaction goals.
• Collaborate to meet or exceed guest expectations and build guest relationships.
• Prepare annual capital, cash flow and sales & marketing plans to forecast budgets.
• Analyse financials to drive revenues, profitability and ROI.
• Lead capital plans and asset management with owners to maintain market leadership.
• Ensure a safe environment and act as PR representative to raise brand awareness locally.
• Develop and carry out plans to reduce the hotel’s carbon footprint.

Skills

Fluent English

Education

Bachelor's degree in Hotel Administration / Business Administration

Job description

InterContinental 62s Group plc is seeking a General Manager to lead daily hotel operations, drive sales and revenue, and ensure brand standards are upheld while building local visibility.

You will develop people, set performance goals, manage guest experience, and oversee financial planning, asset management, and community engagement. Fluent English is required; other languages are a plus.