Hotel Operations Leader – Guest Experience & Growth

InterContinental Hotels Group; Fort Meade (MD); On-site; USD 64,000 - 71,000; Full time

Benefits offered by this job

Benefits package

401k

Health insurance

Job summary

InterContinental Hotels Group is seeking an Operations Manager to keep a busy hotel running smoothly, ensuring safety, comfort and brand standards are met. You will drive development of people, maximize financial returns, and act as General Manager in their absence.

The role requires leadership across all hotel departments, experience in supervisory roles, and a focus on guest satisfaction and compliance with regulatory requirements.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred.
• Must speak fluent English.

Responsibilities

• Oversee the day‑to‑day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Promote teamwork and ensure compliance with policies and standards across shifts and departments.
• Monitor and manage financial performance; report variances against budget and control costs.
• Foster strong owner relationships and provide status reports as needed.
• Serve as manager on duty when required.

Skills

Fluent English

Education

Bachelor’s degree in Hotel Administration/Business Administration

Job description

InterContinental Hotels Group is seeking an Operations Manager to keep a busy hotel running smoothly, ensuring safety, comfort and brand standards are met. You will drive development of people, maximize financial returns, and act as General Manager in their absence.

The role requires leadership across all hotel departments, experience in supervisory roles, and a focus on guest satisfaction and compliance with regulatory requirements.