Hotel General Manager

Kaizen Lab Inc.; Lincoln (NE); On-site; USD 80,000 - 100,000; Full time

Job summary

Kaizen Lab Inc. in Lincoln, Nebraska, seeks a General Manager to oversee hotel operations, drive revenue growth, and ensure exceptional guest experiences. Candidates should have a Bachelor's degree in Hospitality Management and substantial hotel management experience, preferably in an international setting.

In this role, the GM will foster a guest-centric culture while managing financial performance and compliance with brand standards. Strong leadership, communication, and financial acumen are essential.

Qualifications

• Minimum of 5–10 years of progressive hotel management experience, including senior leadership roles.
• Prior experience as a General Manager or Assistant General Manager within an international hotel brand.
• Servesafe certification and CPO license are preferred.

Responsibilities

• Ensure compliance with IHG brand standards and oversee hotel operations.
• Drive revenue growth and manage budgets effectively.
• Foster a high-performance and guest-centric culture.

Skills

Strong leadership

Financial acumen

Decision-making

Guest-focused mindset

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Position Overview

The General Manager (GM) is responsible for the overallleadership, strategic direction, and operational excellence of the IHG-brandedhotel. The GM ensures the delivery of exceptional guest experiences in linewith IHG brand standards while maximizing profitability, managing talent, andmaintaining strong relationships with owners, and guests. The ideal candidate is a person who leadsfrom the front.

Key Responsibilities

Leadership & Strategy

• Providestrong, visible leadership to all hotel departments, fostering ahigh-performance and guest-centric culture.
• Developand execute annual business plans, budgets, and strategic initiativesaligned with IHG objectives and ownership goals.
• Act asthe primary representative of the hotel to owners, corporate offices, andthe local community.

Operations Management

• Overseedaily hotel operations, ensuring compliance with IHG brand standards, AnantOperations metrics, policies, and procedures.
• Ensureexcellence in guest satisfaction, service quality, cleanliness, and safetyacross all departments.
• Monitorand improve operational efficiencies and service delivery.

Financial Performance

• Driverevenue growth through effective pricing, yield management, salesstrategies, and cost controls.
• Managebudgets, forecasts, and P&L performance.
• Analyzefinancial reports and KPIs to ensure profitability and sustainable growth.

Guest Experience

• ChampionIHG’s service culture and brand promise to consistently exceed guestexpectations.
• Monitorguest feedback, satisfaction scores, and online reputation, implementingaction plans for continuous improvement.
• Personallyengage with VIP guests and handle escalated guest concerns when required.
• Respondto all guest feedback, online reviews and Concerto cases in a timely manner.

People & Talent Management

• Recruit,develop, coach, and retain a diverse and high-performing leadership team.
• Ensurecompliance with labor laws, health and safety regulations, and HRpolicies.
• Promotea culture of engagement, inclusion, learning, and career development.

Sales, Marketing & Community Relations

• Supportand drive sales, marketing, and revenue initiatives in collaboration withregional teams.
• Buildstrong relationships with key corporate accounts, travel partners, andlocal organizations.
• Activelypromote the hotel within the local community and hospitality industry.
• Performingparking lot shops and actively involving themselves in the local business communityto achieve more base business.

Compliance & Risk Management

• Ensurefull compliance with IHG standards, IHG required training, localregulations, health & safety, and security requirements.
• Managerisk, crisis situations, and emergency procedures effectively.
• Overseeproperty maintenance and asset protection.

Qualifications & Experience

• Bachelor’sdegree in Hospitality Management, Business Administration, or relatedfield (preferred).
• Minimumof 5–10 years of progressive hotel management experience, including seniorleadership roles.
• Priorexperience as a General Manager or Assistant General Manager within aninternational hotel brand preferred.
• Strongfinancial acumen with proven P&L management experience.
• Experienceworking with hotel ownership groups and brand/franchise environments.
• Servesafe certification and CPO license are preferred.
• Mustbecome IHG GM certified within 6 months of employment.

Key Skills & Competencies

• Strongleadership, communication, and decision-making skills
• Strategicthinking with a hands-on management approach
• Financialand commercial acumen
• Guest-focusedmindset with attention to detail in all areas of the operation.
• Abilityto lead through change and manage complex operations while holding teamaccountable.

Key Performance Indicators (KPIs)

• GuestSatisfaction Index (GSI) and online reputation scores
• Revenueand budget performance
• Employeeengagement and retention
• Brandaudit and compliance results
• Health,safety, and risk management outcomes