Hotel GM: Drive Guest Experience & Team Growth

ARK; Triadelphia (WV); On-site; USD 59,000 - 72,000; Full time

Job summary

ARK is seeking a General Manager to oversee all hotel operations, maximizing financial performance, guest satisfaction, and staff development in line with our vision, mission, and core values. This role requires a self-starter who can manage operations with 24-hour availability at a West Virginia property.

Responsibilities include hiring and training all staff, enforcing health, safety, and licensing standards, and driving service excellence across departments to meet quality benchmarks.

Qualifications

• High school diploma or GED required; or equivalent combination of education and experience.
• Ability to read, write, analyze, and interpret business-related materials.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Physical ability to occasionally lift/move up to 25 pounds.

Responsibilities

• Conduct daily check-ins with department teams and lead training meetings to uphold service standards.
• Ensure compliance with health, safety, and licensing standards.
• Lead staff training meetings and ensure operational checklists and safety protocols are followed.
• Recruit, train, and mentor hotel staff, fostering a culture of growth and teamwork.
• Ensure compliance with health, safety, and licensing standards.

Skills

Reading & comprehension

Microsoft Office

Physical ability

Education

High school diploma or GED

Experience in hospitality/management

Job description

ARK is seeking a General Manager to oversee all hotel operations, maximizing financial performance, guest satisfaction, and staff development in line with our vision, mission, and core values. This role requires a self-starter who can manage operations with 24-hour availability at a West Virginia property.

Responsibilities include hiring and training all staff, enforcing health, safety, and licensing standards, and driving service excellence across departments to meet quality benchmarks.