Hotel General Manager

Texas Hotel Management; Lewisville (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Texas Hotel Management is seeking a Hotel General Manager responsible for the overall operation, profitability, and service quality of our property in Lewisville, TX. You will oversee all departments, manage staff, and ensure guest satisfaction while achieving financial targets.

The role requires strong leadership, financial acumen, and a proven track record in hotel management. You will drive revenue, optimize occupancy, and maintain high standards of operation and compliance with applicable

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
• Minimum 5–7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role.
• Proven track record of achieving revenue, occupancy, and guest satisfaction targets.
• Strong financial acumen with budgeting, P&L analysis, and forecasting.
• Excellent leadership, interpersonal, and communication skills.
• Familiarity with PMS such as Opera, Maestro, or similar.
• Legal eligibility to work in the United States.

Responsibilities

• Provide strategic direction and leadership to all hotel departments (front office, housekeeping, F&B, maintenance, sales).
• Drive revenue growth and maximize profitability through budgeting, forecasting, and cost control.
• Ensure excellent guest service standards are maintained to promote customer satisfaction and loyalty.
• Oversee recruitment, training, scheduling, and performance evaluations of staff.
• Monitor hotel operations and implement improvements in service delivery and efficiency.
• Maintain compliance with local, state, and federal regulations including health, safety, and labor laws.
• Represent the hotel with external stakeholders including corporate offices, vendors, and partners.
• Develop and execute marketing and sales strategies in collaboration with the sales and marketing team.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure proper maintenance and cleanliness of the property.

Skills

Executive leadership

Budgeting & financial analysis

Guest service excellence

Staff recruitment & development

Strategic planning

PMS knowledge

Problem solving under pressure

Flexibility to work evenings/weekends/

Multilingual abilities (preferred)

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Master’s degree preferred

Tools

Opera

Maestro

Job description

The Hotel General Manager is responsible for the overall operation, profitability, and service quality of the hotel. This includes overseeing all departments, managing staff, maintaining guest satisfaction, ensuring compliance with standards and regulations, and achieving financial targets.

Key Responsibilities:

• Provide strategic direction and leadership to all hotel departments (front office, housekeeping, food and beverage, maintenance, sales, etc.)
• Drive revenue growth and maximize profitability through effective budgeting, forecasting, and cost control.
• Ensure excellent guest service standards are maintained to promote customer satisfaction and loyalty.
• Oversee recruitment, training, scheduling, and performance evaluations of staff.
• Monitor hotel operations and implement continuous improvements in service delivery and operational efficiency.
• Maintain compliance with local, state, and federal regulations including health, safety, and labor laws.
• Represent the hotel in the community and with external stakeholders including corporate offices, vendors, and partners.
• Develop and execute marketing and sales strategies in collaboration with the sales and marketing team.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure proper maintenance and cleanliness of the property.

Required Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
• Preference would be given to candidates having Hilton experience with the PEP PMS system or Home2 brand experience.
• Minimum 5–7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role.
• Proven track record of achieving revenue, occupancy, and guest satisfaction targets.
• Strong financial acumen and experience with budgeting, P&L analysis, and forecasting.
• Excellent leadership, interpersonal, and communication skills.
• In-depth knowledge of hotel operations, including front office, housekeeping, maintenance, and F&B.
• Familiarity with property management systems (PMS) such as Opera, Maestro, or similar.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Legal eligibility to work in the United States.

Preferred Skills & Competencies:

• Certified Hotel Administrator (CHA) designation is a plus.
• Multilingual abilities and experience with international guests are advantageous.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in Microsoft Office Suite and hotel management software.