Hotel Assistant General Manager (Hilton Experienced)

Texas Hotel Management; Lewisville (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Texas Hotel Management is seeking an experienced Hotel Assistant General Manager to lead the overall operation, profitability, and service quality of the hotel in Lewisville, TX. The role requires directing all departments, managing staff, and achieving financial targets.

Key responsibilities include strategic leadership, revenue optimization, maintaining guest satisfaction, and ensuring regulatory compliance across health, safety, and labor laws.

Qualifications

• Bachelor’s degree in Hospitality Management or related field is required.
• 5–7 years of progressive hotel management experience with 2+ years in a senior leadership role.
• Proven track record of achieving revenue, occupancy, and guest satisfaction targets.
• Strong financial acumen with budgeting, P&L analysis, and forecasting.

Responsibilities

• Provide strategic direction to all hotel departments (front office, housekeeping, F&B, maintenance, sales, etc.).
• Drive revenue growth and profitability through budgeting, forecasting, and cost control.
• Ensure excellent guest service standards to promote satisfaction and loyalty.
• Oversee recruitment, training, scheduling, and performance evaluations of staff.
• Monitor hotel operations and implement improvements in service delivery and efficiency.
• Maintain compliance with local, state, and federal regulations including health, safety, and labor laws.
• Represent the hotel with the community and external stakeholders including corporate offices, vendors, and partners.
• Develop and execute marketing and sales strategies with the sales and marketing team.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure proper maintenance and cleanliness of the property.

Skills

Leadership

Revenue growth

Budgeting & forecasting

Guest satisfaction

Staff development

PMS knowledge (Opera/Maestro)

Regulatory compliance

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Opera

Maestro

Job description

The Hotel Assistant General Manager is responsible for the overall operation, profitability, and service quality of the hotel. This includes overseeing all departments, managing staff, maintaining guest satisfaction, ensuring compliance with standards and regulations, and achieving financial targets.

Key Responsibilities:

• Provide strategic direction and leadership to all hotel departments (front office, housekeeping, food and beverage, maintenance, sales, etc.)
• Drive revenue growth and maximize profitability through effective budgeting, forecasting, and cost control.
• Ensure excellent guest service standards are maintained to promote customer satisfaction and loyalty.
• Oversee recruitment, training, scheduling, and performance evaluations of staff.
• Monitor hotel operations and implement continuous improvements in service delivery and operational efficiency.
• Maintain compliance with local, state, and federal regulations including health, safety, and labor laws.
• Represent the hotel in the community and with external stakeholders including corporate offices, vendors, and partners.
• Develop and execute marketing and sales strategies in collaboration with the sales and marketing team.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Ensure proper maintenance and cleanliness of the property.

Required Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s preferred).
• Minimum 5 - 7 years of progressive experience in hotel management, with at least 2 years in a senior leadership role.
• HiltonExperienced
• PEP Experienced
• Proven track record of achieving revenue, occupancy, and guest satisfaction targets.
• Strong financial acumen and experience with budgeting, P&L analysis, and forecasting.
• Excellent leadership, interpersonal, and communication skills.
• In-depth knowledge of hotel operations, including front office, housekeeping, maintenance, and F&B.
• Familiarity with property management systems (PMS) such as Opera, Maestro, or similar.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Legal eligibility to work in the United States.