Hotel General Manager

W3Global; Columbus (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

W3Global is seeking a Hotel Operations Manager to oversee daily hotel activities in Columbus, GA. You will lead guest services, manage staff, and ensure high standards of cleanliness and safety.

You will interview and onboard new hires, enforce company policies, and coordinate on-site training. Strong communication and stress management are essential in this role.

Qualifications

• Customer service excellence and clear communication with guests and staff.
• Experience leading hotel operations and managing teams.
• Ability to train, onboard, and discipline staff in line with company policies.
• Strong written and verbal communication, detail-oriented and organized.

Responsibilities

• Oversee the daily operations of the hotel.
• Ensure guest satisfaction standards across cleanliness, maintenance, security, and service.
• Hire, interview, and onboard new employees; perform disciplinary actions as needed.
• Maintain a compliant, safe, and healthy environment by enforcing policies and procedures.
• Ensure daily deposits are made, excluding weekends.
• Forward weekly accounting information to Corporate, including night audit details and invoices.
• Lead monthly department meetings and address employee questions.
• Oversee guest and employee incident handling.
• Presentable appearance in business casual attire.
• Assist with staff performance reviews and participate in management training.
• Attend meetings and support additional duties as required by Management.

Skills

Customer service

Staff management

Communication

Leadership

Training and onboarding

Education

High school diploma or GED

Job description

Overview

• Manages all day-to-day activities of the hotel operation and demonstrates exceptional customer service.
• Manages all day-to-day activities of the hotel operation and demonstrates exceptional customer service.

Responsibilities And Requirements

• Oversee the daily operations of the hotel.
• Ensure that all aspects of the hotel operation are meeting customer satisfaction standards, including cleanliness, maintenance, security, staff professionalism, and customer service.
• Responsible for the interviewing, hiring, and complete on-site training for all new employees, along with any disciplinary actions and discharge of hotel employees according to company standards.
• Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policies and procedures.
• Ensure that deposits are made daily, except for the weekends.
• Forward all accounting information to Corporate every week, including night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
• Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions employees may have.
• Oversee guest and employee incidents.
• Must be neat in appearance and wear Business Casual attire.
• Assist with staff performance reviews in accordance with company standards.
• Attend all required meetings and help complete tip reporting.Perform other duties as assigned by Management, along with any additional training that may be required.

Qualifications And Education Requirements

• High school diploma or GED preferred.
• 5-7 years' experience in hospitality required.
• Must work well in stressful situations and maintain composure under pressure.
• Detail-oriented with strong written and verbal communication skills required.
• Must be able to listen, understand, clarify, and resolve concerns/issues raised by employees and guests.
• Able to understand financial information, data, and basic mathematical functions.
• Must pass a background check and drug screen.

Physical Requirements

• Must be able to stand for long periods of time.
• Able to lift, carry, push, and pull up to 35 lbs.