General Manager

Home2 Suites Northlake-Charlotte; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

Home2 Suites Northlake-Charlotte is looking for a General Manager to lead all operations and maximize revenue while ensuring exceptional guest satisfaction. You will oversee property performance, manage financial strategies, and develop your team. The ideal candidate has a Hilton General Manager background, strong interpersonal skills, and the ability to manage P&L effectively. If you're a charismatic leader looking for your next career move, apply now to join our supportive work environment in Charlotte, North Carolina.

Qualifications

• Must possess meticulous professionalism with a welcoming personality.
• Ability to maintain composure and objectivity under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure that service programs are executed effectively.
• Provide real-time feedback to management.
• Recruit and hire qualified associates.
• Measure and communicate property performance.
• Ensure ongoing development of managers.

Skills

Guest Satisfaction

Team building and Development

Financial Management

Sales & Marketing

Critical Thinking

Job description

Why you will enjoy this job

At ABC Hotels we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Job Description

We are seeking a General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for a charismatic leader that are confident in their ability to excel.

As a Hotel General Manager, you will function as the primary strategic business leader and will oversee all aspects of the operation, including management of: general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment.

Your specific duties in this role will include

• Ensuring that service programs are in place and executed.
• Providing timely real-time feedback to management, and hourly associates on service and operational standards.
• Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
• Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
• Actively recruiting and hiring qualified associates.
• Keeping the leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.

The ideal candidate will possess exceptional skills for the following responsibilities:

• Ensuring Guest Satisfaction
• Associate Team building and Development
• Communications and Business Plan Follow-thru
• Financial and Budgetary Goal Attainment
• Hands-on Sales & Marketing Goal Attainment
• Facility Engineering Plan Development and Follow-thru
• Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Finance

Job Requirements

We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include

• Must have meticulous professionalism with a friendly, welcoming, and energetic personality.
• The ability to maintain composure and objectivity under pressure.
• Excellent critical thinking skills.
• Previous Hilton General Manager experience is required.