Hotel General Manager

Nightcap Management LLC; Colorado; On-site; USD 85,000 - 115,000; Full time

Job summary

Nightcap Management LLC’s hotel in Colorado seeks a hands-on Hotel General Manager to lead daily operations, inspire a guest-first culture, and drive profitability at a Colorado property.

You’ll manage front desk, oversee budgets, conduct night audits, and collaborate across departments to elevate service and standards. This role requires a 2-year or 4-year degree and 4–2 years in guest services/management; multilingual abilities are a plus; nights and weekends may be required.

Qualifications

• Must have leadership experience in hotel/resort operations.
• Strong budgeting and financial management skills.
• Excellent guest service orientation with a track record of satisfaction.
• Familiarity with front desk operations and night audit procedures.
• Multilingual abilities are a plus for diverse guests.
• Excellent communication skills; able to train and motivate staff.
• Willingness to work nights and weekends as needed.

Responsibilities

• Manage daily operations of the property, including front desk activities and guest services.
• Supervise staff, providing leadership and guidance to ensure high-quality service delivery.
• Conduct night audits to ensure accurate financial reporting and maintain budgetary controls.
• Develop and implement strategies to enhance guest experiences and satisfaction.
• Oversee property maintenance, ensuring that all facilities are in excellent condition.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Prepare budgets, monitor expenses, and report on financial performance regularly.
• Collaborate with various departments to streamline operations and improve service quality.
• Maintain compliance with brand, health and safety regulations, as well as company policies.
• Perform other duties that are part of a General Manager position in the hospitality industry.

Skills

Leadership & team building

Budgeting & financial management

Guest service excellence

Front desk & night audit familiarity

Multilingual abilities

Strong communication skills

Flexible hours / night/weekend

Education

2-year degree in relevant field

Bachelor's degree in related field

Job description

Job Description

Hotel General Manager — Lead, Inspire, and Elevate the Guest Experience

We are looking for a dedicated, hands-on Hotel General Manager who is ready to lead daily hotel operations, support a high-performing team, and create exceptional guest experiences. This is a great opportunity for an experienced hospitality leader who enjoys building strong teams, solving problems, driving financial performance, and maintaining high property standards.

Why This Role Stands Out

• Lead the overall success of a hotel property and make a visible impact every day.
• Build, coach, and motivate a team focused on service, quality, and operational excellence.
• Use your hospitality, financial, and leadership experience to drive guest satisfaction and profitability.
• Work in a fast-paced environment where no two days are the same.
• Be part of a role that combines people leadership, business strategy, guest service, and property operations.

About the Opportunity

Responsibilities include, but are not limited to, functioning as the primary strategic business leader of the property with responsibility for all aspects of the operation. This includes managing general property performance, food and beverage operations, sales and marketing strategy, profitability, revenue generation, human resources activities, and delivering a return on investment to both Hilton Hotels and ownership.

The General Manager leads the team in the development and implementation of property-wide strategies, ensures implementation of the brand service strategy and brand initiatives, and works to meet or exceed guest expectations. This role also builds relationships with key customers and is involved in the sales process.

Job Overview – What You’ll Do

• Manage daily operations of the property, including front desk activities and guest services.
• Supervise staff, providing leadership and guidance to ensure high-quality service delivery.
• Conduct night audits to ensure accurate financial reporting and maintain budgetary controls.
• Develop and implement strategies to enhance guest experiences and satisfaction.
• Oversee property maintenance, ensuring that all facilities are in excellent condition.
• Handle guest inquiries and complaints with professionalism and efficiency.
• Prepare budgets, monitor expenses, and report on financial performance regularly.
• Collaborate with various departments to streamline operations and improve service quality.
• Maintain compliance with brand, health and safety regulations, as well as company policies.
• Perform other duties that are part of a General Manager position in the hospitality industry.

What We’re Looking For

• Proven experience in property management or a similar role within the hotel or resort industry.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent customer service skills with a focus on guest satisfaction.
• Proficiency in budgeting and financial management practices.
• Multilingual abilities are highly desirable to cater to a diverse clientele.
• Familiarity with front desk operations, including night audit procedures.
• Strong phone etiquette and communication skills for effective interaction with guests and staff.
• Ability to work flexible hours, including nights and weekends as needed.

Ready to make an impact?

Join our team as a Hotel General Manager and bring your leadership, hospitality expertise, and operational focus to a role where you can create memorable guest experiences while helping the property achieve continued success.

Candidate Profile - Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, plus 4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.
• OR 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related major, plus 2 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

Job Specific TasksManaging Property Operations