Hotel Front Office Supervisor Courtyard by Marriott

Buffalo Lodging Associates, LLC; University Park (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Hotel Discounts

Employee Wellness Programs

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for Courtyard by Marriott Sarasota University Park/Lakewood Ranch to coordinate front office operations and support the management team. You will oversee guest services, supervise front desk staff, and ensure a high standard of guest satisfaction.

The role requires 1-2 years supervisory experience in a hotel, strong customer service, familiarity with a Property Management System, and proficiency in MS Word and Excel.

Qualifications

• Supervisory experience in a hotel setting preferred.
• Customer service experience in a hotel setting preferred.
• Hotel brand experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, PMS, Word and Excel strongly preferred.

Responsibilities

• Oversee guest services and front office operations to ensure superior service.
• Foster a positive work environment between front office staff and management.
• Supervise front office team; plan, assign, direct work and address issues.
• Perform front desk duties: check-in/out, reservations, and guest information.
• Handle cash, credit card information and goods at the property.
• Respond to guest requests in a timely manner and ensure accommodations.

Skills

Supervisory experience (1-2 years)

Customer service experience

Hotel brand experience (a plus)

High school diploma or equivalent

Valid driver's license

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

Word

Excel

Job description

Courtyard by Marriott – Sarasota University Park/Lakewood Ranch-8305 Tourist Center Drive, Sarasota, FL 34201

Job Details

Courtyard by Marriott is seeking a Front Office Supervisor to join their team!

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities Include

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule  : Morning Shifts  : 7 AM  – 3 PM,  Evening Shifts : 3 PM – 11 PM, Weekend and Holiday Availability needed. Must be flexible and available to cover other shifts as needed.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring

The ideal candidate is one who embodies Buffalo Lodgings culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Supervisory experience for 1-2 years prior, in a hotel setting preferred.
• Customer Service experience, in a hotel setting preferred.
• Hotel Brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.