Guest Service Representative

Courtyard by Marriott Buffalo Downtown/Canalside; Buffalo (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Hotel discounts

401(k) match

Paid holidays

Job summary

Courtyard by Marriott Buffalo Downtown/Canalside is hiring a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a focus on service excellence.

The role requires friendly, efficient guest interactions and solid computer skills; a high school diploma is preferred and prior hotel experience is a plus. Weekend shifts are included, and benefits are offered by Buffalo Lodging Associates.

Qualifications

• Experience in hotel front desk or customer service preferred.
• Property management system experience preferred.
• HS diploma or equivalent preferred.

Responsibilities

• Greeting guests and completing check-in/check-out in the Property Management System while collecting guest information.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information about hotel services and amenities; respond to requests promptly.
• Take reservations from callers and input/update/cancel in the system as requested.

Skills

Customer service

Strong communication

Valid driver’s license

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Courtyard by Marriott Buffalo Downtown/Canalside
One Canalside
125 Main Street
Buffalo, NY 14203, USA

• Pay or shift range:
  Not specified

Description

Courtyard by Marriott Buffalo Downtown/Canalside is seeking a Front Desk Agent to join their team!

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $17- $18

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.