Hotel Front Office Supervisor Courtyard by Marriott

Courtyard-By-Marriott; University Park (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for the Courtyard Sarasota University Park, FL. The role oversees front desk operations and supports hotel management to ensure exceptional guest service.

The candidate will supervise front office staff, manage reservations, handle guest interactions, and coordinate shift coverage. Prior supervisory and customer service experience in a hotel setting are preferred, with strong computer skills and a valid driver's license.

Qualifications

• Supervisory experience required (1-2 years) in a hotel setting.
• Customer service experience preferred in hotels.
• Hotel brand experience is a plus.
• High School diploma or equivalent preferred or required.

Responsibilities

• Coordinate front office operations and assist management.
• Supervise front desk staff; plan, assign and direct work.
• Greet guests and manage check-in/check-out in the PMS.
• Take reservations and input/update entries in the system.
• Handle cash and credit transactions at the property.
• Identify guest needs and provide information on services.

Skills

Supervisory experience

Customer service

Hotel brand experience

Front desk knowledge

Education

High School diploma or equivalent

Tools

Property management system

Intranet

Word

Excel

Job description

Hotel Front Office Supervisor Courtyard by Marriott

Job Category : Guest Srv & Front Desk

Requisition Number : FRONT003780

• Posted : August 28, 2026
• Full-Time

Locations

Showing 1 location

Courtyard Sarasota
University Park, FL 34201, USA

Description

Courtyard by Marriott – Sarasota University Park/Lakewood Ranch-8305 Tourist Center Drive, Sarasota, FL 34201

Courtyard by Marriott is seeking a Front Office Supervisor to join their team!

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend and Holiday Availability needed. Must be flexible and available to cover other shifts as needed.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodgings culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Supervisory experience for 1-2 years prior, in a hotel setting preferred.
• Customer Service experience, in a hotel setting preferred.
• Hotel Brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.