Hotel Front Desk Supervisor – Guest Experience Leader

Buffalo Lodging Associates, LLC; Sarasota (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Weekly

401 (k) Retirement Savings Plan with 


Competitive 401(k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, Your Fans

Wellness Programs

Monthly Employee Appreciation Events

Learning and Development Opportunities

Employee Referral Program

Job summary

Buffalo Lodging Associates is seeking a Front Office Supervisor for Courtyard Sarasota University Park, FL. The role oversees front office operations, guest services, and staff coordination to ensure exceptional hospitality.

The Front Office Supervisor will manage check-in/check-out, reservations, and guest inquiries with a focus on service excellence. Typical schedule includes morning and evening shifts; weekend/holiday availability required.

Qualifications

• Supervisory experience for 1-2 years in a hotel setting.
• Customer service experience in a hotel setting.
• Hotel Brand experience is a plus.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Oversee front office operations and guest services to ensure superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team; plan, assign, and direct work, address complaints and resolve problems.
• Handle Front Desk duties: greet guests and manage check-in/check-out in the property management system.
• Take reservations from callers and input information into the hotel management system; update/cancel as requested.
• Manage cash and payments; provide information on hotel services and amenities to guests.

Skills

Supervisory experience

Customer service experience

Hotel brand experience

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Buffalo Lodging Associates is seeking a Front Office Supervisor for Courtyard Sarasota University Park, FL. The role oversees front office operations, guest services, and staff coordination to ensure exceptional hospitality.

The Front Office Supervisor will manage check-in/check-out, reservations, and guest inquiries with a focus on service excellence. Typical schedule includes morning and evening shifts; weekend/holiday availability required.