Front Desk Agent

Commonwealth Hotels; North Canton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Exclusive Discounts

Online Training

EAP & Leave Benefits

Job summary

Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

You will be at the forefront of delivering exceptional service from check-in to check-out, interacting with a diverse range of guests, and promoting hotel services and local attractions. The role offers weekend and holiday shifts with opportunities for growth within a renowned Hilton property.

Qualifications

• Experience in customer-facing roles in hospitality, retail, or food service.
• Familiarity with computers and reservation or PMS systems.
• Strong verbal and written communication skills.
• Experience handling guest complaints or resolving conflicts calmly.
• Experience managing multiple tasks (phones, reservations, guest assistance).
• High school diploma or equivalent.

Responsibilities

• Check-in and check-out processing for guests.
• Manage reservations, cancellations, and modifications.
• Provide prompt, professional guest service and respond to inquiries.
• Process payments and deposits accurately.
• Coordinate with housekeeping and maintenance to address guest needs.
• Provide information on hotel services and local attractions.
• Resolve guest concerns and escalate issues when needed.
• Maintain accurate records in the PMS.
• Upsell rooms and hotel amenities to enhance guest experience.
• Follow safety and security protocols.

Skills

Customer-facing experience

Interpersonal skills

Computer literacy

Verbal & written communication

Guest complaint handling

multitasking

Education

High school diploma or equivalent

Tools

PMS software

Job description

Join Our Team at the Embassy Suites by Hilton Akron Canton Airport!

The Embassy Suites by Hilton Akron Canton Airport is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us:

Join Our Award-Winning Team at Embassy Suites Akron Canton Airport! Located just off I-77 in North Canton and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We are proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We are looking for passionate individuals to join our great team, where unlimited growth potential awaits.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Embassy Suites by Hilton Akron Canton Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/locations/usa/ohio/akron/embassy-suites/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Akron, Canton, Ohio.