Assistant Front Office Manager

Hilton-Garden-Inn-Hote; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Kolter Hospitality is seeking an Assistant Front Office Manager to support the Director of Operations and General Manager in delivering outstanding guest service and a welcoming atmosphere.

The role oversees daily front desk operations, assists in hiring, training, scheduling, and coaching the front office team, and ensures brand standards and financial protocols are followed, with a focus on guest satisfaction and operational excellence.

Qualifications

• Bachelor's degree in hotel management or equivalent preferred.
• Two years of front office supervisor or management experience in a hotel.

Responsibilities

• Manage all front desk operations for assigned shift.
• Greet and check-in guests while ensuring brand standards.
• Guide front office team in delivering exceptional guest service.
• Assist in hiring, training, and coaching staff.
• Prepare weekly schedules within budget guidelines.
• Ensure uniform and grooming standards are followed.
• Complete brand standard training within required timeframes.
• Maintain financial records and accurate reporting according to policies.
• Block VIP arrivals and special rooms in advance when needed.
• Coordinate with Housekeeping and Engineering for room readiness and maintenance.

Skills

Front office management

Guest service

Scheduling

Staff training

Education

Bachelor's degree in hotel management

Job description

Position Summary: A Kolter Hospitality Assistant Front Office Manager delivers service excellence to our guests by assisting the Director of Operations and General Manager to create a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel.Essential Functions:Manage all aspects of front desk operations for assigned shift.Ensure all front office team members deliver the brand promise and provide exceptional guest service.Assist in greeting and checking in guests.Ensure front office staff are familiar with products and services.Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.Responsible for assisting in hiring, training, and coaching of the front office team.Responsible for weekly scheduling to ensure they reflect the business needs and are adjusted accordingly within the budgeted guidelines.Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked-in advance.Work with Housekeeping and Engineering to clock rooms as necessary for maintenance and amenities.Inventory management.Responsible for ensuring coverage of all front desk shifts when there are call outs.Report any items in need of repair.Follow all safety procedures while working.Perform any additional tasks requested by management.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the company.Passionately provide personalized guest service.General Requirements:Able to work most weekends and holidays.Report to work on time and in professional attire, adhering to hotel grooming and uniform standards.Knowledge and ability to operate a computer.Education:Bachelor's degree preferably hotel management or equivalent education a plus.Experience:Two (2) years previous hotel front office supervisor or management experience.Physical Requirements:Ability to stand/walk for up to 8 hours.Minimal lifting, pushing, and pulling.EOEM/F/Vet/DisabilityDFWPKolter Hospitality Participates in E-VerifyReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.