Hotel Front Office Manager

Crestview Management, LLC; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Hotel Front Office Manager to oversee front office operations, ensuring guests have a positive experience. The role involves managing staff, handling guest complaints, and collaborating with other departments. Competitive benefits include health insurance, 401(k) match, and paid time off.

Benefits

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability Insurance

Vision

401(k) and company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Qualifications

• Minimum of 5 years of experience in hotel front office operations.
• Ability to work well under pressure and handle multiple tasks simultaneously.

Responsibilities

• Oversee all front office operations, including guest services and reservations.
• Handle guest complaints and resolve issues in a timely manner.
• Train and supervise front desk staff.

Skills

Communication

Customer Service

Leadership

Management

Flexibility

Education

Bachelor's degree in hospitality management

Tools

hotel management software

Microsoft Office

Job description

The Hotel Front Office Manager is responsible for overseeing all aspects of the front office operations, including guest services, reservations, and front desk staff. The Front Office Manager ensures that guests have a positive experience from check-in to check-out and that all front office operations run smoothly.

Responsibilities:

• Oversee all front office operations, including guest services, reservations, and front desk staff.
• Ensure that all guests are greeted and checked in promptly and courteously.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Train and supervise front desk staff, ensuring that they are knowledgeable about hotel policies and procedures.
• Monitor room availability and make sure that rooms are properly cleaned and prepared for guests.
• Manage room inventory and rates to maximize revenue.
• Ensure that all front office equipment is in good working order.
• Prepare and analyze front office reports, including occupancy and revenue reports.
• Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure that guest needs are met.

Requirements:

• Bachelor's degree in hospitality management or related field
• Minimum of 5 years of experience in hotel front office operations
• Excellent communication and customer service skills
• Strong leadership and management skills
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in hotel management software and Microsoft Office
• Flexibility to work weekends and holidays as needed.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.