Front Office Manager

Founders Inn and Spa Tapestry Collection by Hilton; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a leading hotel as a Front Office Manager, where you'll oversee operations and enhance guest experiences. This leadership role focuses on team development, service excellence, and operational efficiency. Be part of a community dedicated to hospitality and personal growth.

Benefits

401(k) Matching

Comprehensive Health Insurance

Global Hilton Travel Discounts

Generous Paid Time Off

Exclusive Discounts on spa services

100% Tuition Remission

Complimentary Employee Meals

Career Growth Opportunities

Qualifications

• Two to three years related experience as a Front Office/Rooms Manager.
• Strong organizational, interpersonal, and administrative skills.

Responsibilities

• Oversee daily operations of the front office, valet, and reservations teams.
• Hire staff and conduct orientation training.
• Resolve guest complaints and ensure exceptional service.

Skills

Leadership

Communication

Problem-Solving

Data Analysis

Education

Bachelor’s Degree (B.S.)

Tools

Microsoft Office Suite

Job description

Compensation: Competitive and commensurate with experience

Position Overview

As a Front Office Manager, you'll play a key role in shaping the guest experience by overseeing the daily operations of the front office, valet, and reservations teams. You'll be the driving force behind ensuring that our services exceed the expectations of both hotel owners and guests. With a focus on excellence, you’ll ensure that all policies, procedures, and regulations are followed, while also supporting your team to achieve high levels of productivity and quality. In this dynamic role, you'll have the opportunity to assign and prioritize work projects based on occupancy and future reservations, all while maintaining the highest quality standards to deliver exceptional guest experiences. If you’re looking for a leadership position where you can make a real impact, this is the perfect opportunity for you!

Key Responsibilities

The Front Office Manager’s primary responsibilities will include:

• Hire staff to ensure that all areas of responsibility are properly covered and within budget.
• Conduct orientation training of new associates to explain company policies.
• Assign all associates their duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.
• Prepare all schedules for the department and forwards same to senior management for approval.
• Investigate complaints and takes corrective action.
• Prepare any reports concerning room occupancy, payroll expenses, and department expenses.
• Record data concerning work assignments and special projects and prepare periodic reports.
• Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
• Interact with fellow associates in a courteous and professional manner.
• Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
• Provides service in a highly professional manner at all times.
• Conduct daily pre-shift meeting.
• Complete associate safety training in compliance with franchise procedures, regulations and the Front Office Manager.
• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules.
• Generate all department purchase orders and forwards same to senior management for approval.
• Attend weekly staff meeting
• Check periodically each day on any and all special project work.
• Participate with formation of department annual operating budgets.
• Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
• Perform month end inventories in a timely and accurate manner.
• Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions.
• Enforce 100% staff compliance with uniform and grooming standards.
• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.
• Consistently present a friendly disposition and professional demeanor at all times.
• Resolve guest complaints, disputes, grievances, and conflicts.

Qualifications

• Education – Bachelor’s Degree (B.S.) from four-year college or university preferred
• Experience – Two to three years related experience as a Front Office/Rooms Manager, or equivalent combination of education and experience
• Strong organizational, interpersonal, and administrative skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel); ability to analyze complex reports and operational data.
• Experience with Hilton systems and standards is a plus.
• Ability to regularly lift and/or move up to 25 pounds as required by the role.
• Specific vision abilities necessary to perform essential job functions effectively

Core Competencies

• Leadership & Team Development: Proven ability to collaborate as an effective member of a leadership team, fostering associate growth to their full potential while maintaining a positive and supportive work environment.
• Guest Experience:A service-minded approach with a deep understanding of luxury guest expectations and standards.
• Analytical & Technical Proficiency: Skilled in reading and interpreting scientific, technical, financial, and legal documents to inform decision-making and strategic planning.
• Communication & Problem-Solving: Strong ability to handle inquiries and complaints from various stakeholders, including departments, guests, regulatory agencies, and the business community, with professionalism and empathy.
• Public Speaking & Presentation: Effective in presenting information clearly and confidently to top management, public groups, hotel employees, and external agencies or authorities.
• Data Analysis & Interpretation: Capable of identifying and defining problems, collecting and analyzing data, and drawing valid conclusions from extensive technical instructions, including mathematical or diagram formats.

We offer a competitive and comprehensive benefits package designed to support your well-being, personal growth, and work-life balance, including:

• 401(k) Matchingto help you plan for your future
• Comprehensive Health Insurance(Medical, Dental, and Vision)
• Global Hilton Travel Discountsfor leisure and business travel
• Generous Paid Time Offfor personal and vacation time
• Exclusive Discountson spa services and dining at our property
• 100% Tuition Remissionat Regent University, with50% tuition discountfor spouses and dependents
• Complimentary Employee Mealsduring shifts
• Career Growth: opportunities for advancement, skill development, cross-departmental experience, and networking, all within a dynamic and supportive work environment.

Why Join Us?

At Founders Inn and Spa, we’re more than just a workplace—we’re a community dedicated to delivering exceptional guest experiences. Joining our team means becoming part of an organization that values your growth, supports your development, and offers opportunities for advancement. With a focus on teamwork, innovation, and a positive work environment, we empower you to bring your best self to work every day. If you’re passionate about hospitality and ready to make a difference, we’d love for you to be part of our team.

Founders Inn and Spa Tapestry Collection by Hilton