Front Office Manager

OTO Development; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in hotel management is seeking a Front Office Manager to enhance guest experiences and ensure smooth operations. In this dynamic role, you will assist guests with check-in and check-out, manage financial transactions, and work collaboratively with team members to create a welcoming environment. This position offers a chance to be part of a fast-growing company recognized for its commitment to excellence and employee satisfaction. Join a team that values your contributions and provides competitive pay along with comprehensive benefits, including medical and dental insurance, 401k matching, and more.

Benefits

Medical Insurance Options

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Tuition Assistance

Paid Time Off

Paid Holiday Time

Travel Discounts

Qualifications

• 3+ years of experience in a front desk or receptionist role.
• Excellent oral, written, and interpersonal communication skills.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Ensure compliance with hotel safety programs.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Tools

Hotel Electronic Reservation System

Job description

OTO Development is pleased to announce a wonderful opportunity for a Front Office Manager.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficientadministration of the hotel's electronic reservationsystem
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

• You have 3+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This primarily a sedentary position; however, it can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, includingmedical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

About the company

Currently managing over 60 select service and extended stay hotels located in key markets throughout the United States, OTO Development wins awards across the board from every major partner brand, and has been consistently recognized as an industry leader in top line performance, management and customer service.