Assistant Front Office Manager

Omni Hotels & Resorts; Chicago (IL); On-site; USD 53,000 - 68,000; Full time

Job summary

Join a dynamic team at a renowned hotel in the heart of Chicago! As an Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and operational efficiency. This position offers a fantastic opportunity to develop your hospitality career in a vibrant city known for its rich culture and stunning architecture. You'll be part of a supportive work environment that values growth, respect, and empowerment. If you are passionate about service and thrive in a fast-paced setting, this role is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Maternity Leave

401k

Holiday Pay

Leave Accrual

Discounts at Hotel Restaurants

Fitness Center Access

Parking Discounts

Qualifications

• Experience in a luxury hotel is essential.
• Flexible schedule required, including nights and weekends.

Responsibilities

• Train associates to meet Omni standards.
• Handle guest complaints for satisfactory resolution.
• Manage weekly supply inventories.

Skills

Customer Service Skills

Multi-tasking Ability

Attention to Detail

Organizational Skills

Education

Bachelor’s Degree in Hospitality

Tools

Property Management Systems

Microsoft Office

Job description

Assistant Front Office Manager

Job Locations: US-IL-Chicago

Requisition ID: 2025-122641

Number of Openings: 1

Category: Front Office Operations

Overview

Chicago Hotel

Experience the vibrant city of Chicago, known for its architecture, lakefront beauty, and diverse entertainment options. The 4-star Omni Chicago Hotel, located on the renowned Mag Mile, offers exceptional service and a dynamic work environment. We value our associates' growth and satisfaction, fostering a culture of respect, gratitude, and empowerment. If you're passionate about service and hospitality, consider joining our team.

Job Description

Assist the Director of Front Office Operations and night staff to ensure maximum efficiency during evening hours.

Salary range: $53,940 - $67,424/year (based on experience)

Full-time associates are eligible for benefits including medical, dental, vision, paid maternity leave, 401k, holiday pay, and leave accrual. Additional perks include discounts at the hotel restaurants, fitness center, parking, other Omni properties, and more.

Responsibilities

• Train associates to meet Omni standards.
• Maintain communication with department managers, especially with Night Audit staff.
• Handle guest complaints to ensure satisfactory resolution.
• Familiarize with hotel computer systems for troubleshooting and maintenance.
• Manage weekly supply inventories.
• Address rate discrepancies and adjust as needed.
• Block and assign arrivals, including VIPs and special requests.
• Prepare group information sheets.
• Manage check-out processes and balance reports.
• Conduct daily credit checks.
• Follow all front office systems and controls.
• Promote and understand marketing programs.
• Collaborate with the Loyalty Ambassador to track and serve select guests.

Qualifications

• Previous experience in a luxury hotel required.
• Flexible schedule, including nights, weekends, and holidays.
• Ability to stand throughout shifts.
• Customer service skills, multi-tasking ability, attention to detail, and organization skills.
• Bachelor’s degree, preferably in hospitality.
• Knowledge of Property Management Systems and Microsoft Office.

Omni Hotels & Resorts is an equal opportunity employer. For application assistance, email [e-mail].