Hotel Front Office Manager

MTS Incoming, S.L.U.; Illinois; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Office Manager to lead their front desk team. This role offers the opportunity to create a welcoming environment for guests while overseeing daily operations and ensuring high service standards. The ideal candidate will have a strong background in hotel management, exceptional leadership skills, and the ability to foster a supportive team culture. Join a dynamic team committed to guest satisfaction and contribute to the success of a reputable hotel in a vibrant location. If you are passionate about hospitality and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Competitive salary

Benefits package

Positive work environment

Supportive team culture

Qualifications

• Previous experience in hotel management, especially in front desk roles.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee daily operations of the front desk and ensure guest satisfaction.
• Lead the front desk team and maintain high service standards.

Skills

Hotel Management

Leadership Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Education

Diploma in Hospitality Management

Tools

Hotel Management Software

Microsoft Office

Job description

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 65 destination offices in 19 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Topaz Hotel is a three star hotel in a touristic area offering excellent hospitality. Our commitment to guest satisfaction drives everything we do. We are currently seeking an experienced and dedicated Front Office Manager to lead our front desk team and ensure a warm and welcoming environment for our guests.

The chosen candidate will oversee daily operations of the front desk, ensuring a high standard of guest service and satisfaction.

What we offer:
Competitive salary and benefits package.
A positive work environment and supportive team culture.

Requirements

- Previous experience in hotel management, preferably in a front desk or guest services role.

- Strong leadership and interpersonal skills, with a focus on team development and guest relations.

- Excellent communication skills, both verbal and written.

- Proficient in hotel management software and Microsoft Office.

- Strong problem-solving skills and the ability to work in a fast-paced environment.

- Flexibility to work varied shifts, including weekends and holidays.

A Diploma in hospitality management will be an asset.